Product Analyst

Solus Accident Repair Centres Company; Bentfield; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Company pension

33 days holiday

Discounts on Aviva products

Save As You Earn

Parental and carer’s leave

Group Income Protection & 24/7 GP

Job summary

Solus Accident Repair Centres is seeking a Product Analyst to translate user needs into actionable product requirements for the Evolve platform. You will collaborate with Product Managers, Engineers, and stakeholders to shape the backlog, guide discovery and refined user stories, and validate outcomes with data-driven insights.

The role blends business analysis, product thinking, user research and process optimisation, offering opportunity to drive measurable value across operations within a

Qualifications

• Strong understanding of digital product development and lifecycle.
• Grasp of IT systems, integrations, APIs and data models.
• Translate business needs into product requirements, user stories and acceptance criteria.
• Proficiency with analysis, mapping and documentation tools (Azure DevOps/Jira, Visio).
• Good understanding of Agile delivery, testing cycles and release processes.
• Strong analytical and communication skills.
• Product or Business Analysis certifications (BCS, IIBA, Product Owner, Scrum) and data analytics training are a plus.

Responsibilities

• Conduct discovery activities to understand user pain points and opportunities.
• Analyse product usage data, customer feedback and metrics for insights.
• Turn insights into prioritised problem statements and feature ideas with Product Owners.
• Write clear, testable user stories, acceptance criteria and journeys.
• Create process maps, data flows and system behaviour definitions for Evolve.
• Shape epics and features to support roadmap planning.
• Support refinement sessions with engineering and sizing.
• Answer detailed questions and clarify edge cases during build cycles.
• Assist test planning, UAT and QA reviews; ensure release readiness.
• Participate in post-release evaluation and governance.

Skills

Product lifecycle

IT systems & APIs

User stories & acceptance criteria

Azure DevOps

Jira

Visio

Process modelling

Agile delivery

Analytical & communication

Tools

Azure DevOps

Jira

Visio

Job description

Overview

We are searching for a Product Analyst to support the development, evolution and optimisation of Solus’ Evolve platform by translating user needs, process insights and business opportunities into clear, actionable product requirements.

You will work closely with Product Managers, Engineers, UX, SMEs and stakeholders to shape the product backlog, guide discovery and refinement, validate requirements through data and user insight, and ensure that Evolve delivers measurable value across operations.

This role will be perfect for someone that has a blend of skills including business analysis, product thinking, user research and process optimisation.

Responsibilities

Product Discovery & Insights

• Conduct discovery activities to understand user pain points, workflows and improvement opportunities.
• Analyse product usage data, customer feedback and operational metrics to identify trends and insights.
• Work with Product Owners to turn insights into prioritised problem statements and feature ideas.

Requirements Definition

• Write clear, testable and value-focused user stories, acceptance criteria, business rules and user journeys.
• Create process maps, data flows, interaction diagrams and system behaviour definitions tailored for Evolve.
• Shape epics/features alongside Product Owners to support roadmap planning.

Product Development Support

• Support refinement sessions with engineering teams, ensuring requirements are well understood and sized.
• Answer detailed questions, clarify edge cases and ensure alignment during build cycles.
• Support test planning, support UAT, review QA outputs and validate delivered features meet acceptance.
• Participate in release readiness checks and post-release evaluation.

Workflow & Process Analysis

• Map current-state and future-state processes across operational functions that use Evolve.
• Identify improvements in workflow efficiency, user experience and data quality.
• Ensure proposed changes align with Solus operational needs and Evolve’s long-term direction.

Governance & Compliance

• Ensure requirements adhere to internal standards, data governance, cyber security and regulatory considerations.
• Support documentation and traceability for audit, compliance or integration governance.

Continuous Improvement

• Identify opportunities to reduce complexity, remove manual workarounds and enhance product usability.
• Collaborate with operational teams to validate improvement ideas and measure outcomes.

Stakeholder Engagement

• Facilitate workshops, playback sessions and design discussions for requirement gathering and solution shaping.
• Support communication between Product, Engineering and business users throughout the product lifecycle.

Qualifications

You should have the following skills and experience:

• Strong understanding of digital product development, product lifecycle and iterative delivery.
• A solid grasp of IT systems, integrations, APIs, data models and application behaviour.
• The ability to translate business needs into product requirements, user stories and acceptance criteria.
• Proficiency with analysis, mapping and documentation tools (e.g., Azure DevOps/Jira, Visio, process modelling).
• A good understanding of Agile delivery, testing cycles and release processes.
• Strong analytical and communication skills.

You may also have Product or Business Analysis certifications (BCS, IIBA, Product Owner, Scrum) and training in analytics, data models, SQL or systems analysis.

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

At Solus, we value inclusivity and welcome all applicants.

Why Join Solus?

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.