ProdOps & Support Engineer — Hybrid, SaaS & Data

Optimove Inc.; Dundee; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Optimove is seeking a data-driven ProdOps and Support Engineer to monitor production, handle integrations, and troubleshoot ETL/data workflows in a fast-paced SaaS environment.

Based in the Dundee office with hybrid work (two days on-site), you will collaborate with customers and internal teams, learn new technologies quickly, and translate complex technical issues into clear solutions.

Qualifications

• Outstanding technical skills.
• Experience in SaaS B2B.
• Experience with SQL.
• Fast learner looking to grow with new technologies.
• Strong interpersonal and communication skills.
• Team player with self-learning and problem-solving abilities.
• Able to talk about technology clearly with non-technical people.
• Ability to learn quickly in a fast-paced environment.
• Strong attention to detail and ability to articulate technical challenges and solutions.
• Eligible to work in the UK; sponsorship not provided.
• Hybrid role with Dundee office two days per week.
• Experience with enterprise-grade customers.
• Experience debugging issues in web applications—logs, networking, etc.
• Experience with monitoring tools: DataDog, Kibana, Elastic.
• Understanding of DNS, HTTP, and ports.

Responsibilities

• Monitor, maintain and support Optimove’s production environment.
• A key person for integration projects and requests from customers (data and application-oriented).
• Investigate and debug ETL processes.
• Conduct data QA and analysis (Snowflake, MsSQL, BigQuery).
• Perform configuration management.
• Create robust and scalable processes.
• Communicate directly with customers to solve technical issues.

Skills

SQL

SaaS/B2B

Communication

Fast learner

Team player

Agile

Problem solving

Explain tech to non-technical

Attention to detail

UK work eligibility

Hybrid work

Enterprise customers

Web app debugging

Tools

DataDog

Kibana

Elastic

Job description

Optimove is seeking a data-driven ProdOps and Support Engineer to monitor production, handle integrations, and troubleshoot ETL/data workflows in a fast-paced SaaS environment.

Based in the Dundee office with hybrid work (two days on-site), you will collaborate with customers and internal teams, learn new technologies quickly, and translate complex technical issues into clear solutions.