Procurement & Commercial Support Officer (Hybrid)

Brook Street; Birmingham; Hybrid; GBP 18,000 - 26,000; Full time

Job summary

Brook Street is recruiting for an Executive Officer - Commercial Support in Birmingham. The role starts on Floor 9, 23 Stephenson Street, with 37 hours per week (Mon-Fri) and a pattern of 2-3 weeks office-based before switching to hybrid work (2 days in the office per week).

You will contact suppliers to confirm insurance, review certificates, and manage information across multiple CRM systems. You will support procurement projects, assist with governance and reporting, and help with budgeting

Qualifications

• Customer service experience with a professional approach when contacting suppliers.
• Strong IT/digital confidence and the ability to work effectively with CRM systems.
• Excellent attention to detail and accuracy in handling documents and data.
• Solid data processing ability in a busy, process-driven environment.
• A proactive mindset for continuous improvement and supporting colleagues.

Responsibilities

• Contact suppliers to check they are insured and able to carry out their work.
• Review insurance certificates and manage information accurately across multiple CRM systems.
• Support procurement project teams with administrative, clerical, and data-handling tasks.
• Help with project mobilisation and early engagement activities.
• Support procurement activity and lead Tier 3 procurement activity by following set processes.
• Update and publish procurement guidance documents to the organisation's intranet.
• Identify risks in your own work and escalate where appropriate.
• Deliver administrative support for governance and approvals processes with clear audit trails.
• Assist with assurance, financial management and corporate reporting processes.
• Contribute to stakeholder engagement with commercial awareness and budget monitoring.

Skills

Customer service

CRM systems

Attention to detail

Data processing

Proactive mindset

Continuous improvement

Tools

CRM systems

Job description

Brook Street is recruiting for an Executive Officer - Commercial Support in Birmingham. The role starts on Floor 9, 23 Stephenson Street, with 37 hours per week (Mon-Fri) and a pattern of 2-3 weeks office-based before switching to hybrid work (2 days in the office per week).

You will contact suppliers to confirm insurance, review certificates, and manage information across multiple CRM systems. You will support procurement projects, assist with governance and reporting, and help with budgeting