Process Technician Advanced

Thames Water Utilities Limited; Greater London; Hybrid; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Generous pension scheme

Annual leave 24 days increasing with·_

Health and wellbeing benefits

Cycle to Work schemes

Life assurance

Job summary

Thames Water invites applications for an Advanced Process Technician based at our Chingford water treatment site (E4 7PX). The role focuses on leading and coaching the team, delivering maintenance plans, and driving safety and process improvements to support a greener future.

You will engage with contractors, raise quotes, and contribute fresh ideas to enhance operations. The ideal candidate will have hands-on wastewater plant experience, NVQ 3 in Operating Process Plant (or working towards it),

Qualifications

• NVQ 3 in Operating Process Plant - or working towards it.
• Management qualification – or working towards it.
• Hands-on operation and maintenance of the wastewater treatment process and plant.
• Proactive – take the lead on recommendations and improvements around the site and communicate effectively.
• Take Ownership of responding quickly to faults, being curious to fully understand the problem, and identifying the best solution to resolve it the first time.
• Have good communication and interpersonal skills to interact with the team.
• Teamwork – We are one team, and our end goals are the same.
• IOSH trained or willing to complete H&S training.
• A valid driving licence is essential.

Responsibilities

• Provide coaching and mentoring for team members, including apprentices, upskillers and new starters.
• Provide technical input to help with the delivery of the maintenance plan and promote first-time fixes.
• Work with the performance managers to assist with the smooth running of the team by taking over some day-to-day management or coordinating activities.
• Role model positive behavioural safety and site pride.
• Step up to help cover activities when the performance manager or technical coordinator is unavailable.
• Participate in out-of-hours standby rota.

Skills

Hands-on operation and maintenance

Proactive lead on recommendations

Communication and interpersonal skills

Teamwork

IOSH trained or willing to complete H&

Valid driving licence

Education

NVQ 3 in Operating Process Plant

Management qualification

Job description

Job title Process Technician Advanced Ref 42648 Division Asset Operations & Capital Delivery Location Chingford - E4 7PX Contract type Permanent Full/Part-time Full-time Hours 38 Hours Salary Salary up to £35,000 per annum depending on skills and experience. Job grade A Closing date 08/10/2026

We have an opportunity for you to join Thames Water as a Process Technician, based at our Clean Water site at Chingford - E4 7PX.

As our Advanced Process Technician, you will provide flexible cover to support the existing operations teams, depending on resource needs and priority. This is a great opportunity for someone ambitious, wanting to help lead a team to success and take that next step towards management.

In this role, there will be plenty of opportunities to take ownership of various project work to get stuck into. You will be writing working procedures and instructions, involved in H&S improvements, meeting contractors, raising quotes and bringing an array of new, fresh ideas to the table to improve processes.

Utilising your experience on the water treatment works, you will take the lead role in key field-based activities, along with supporting the Performance Manager in managing and coordinating a team of technicians on the site.

There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint.

What you’ll be doing as the Process Technician Advanced

• Provide coaching and mentoring for team members, including apprentices, upskillers and new starters. (for example, Tech 1 training, monitor verification processes, event learning)
• Provide technical input to help with the delivery of the maintenance plan and promote first-time fixes. (this could include attending planning meetings, inputting into asset availability improvements, and investigating site trips)
• Work with the performance managers to assist with the smooth running of the team by taking over some day-to-day management or coordinating activities. (for example, assisting with process risk assessments, obtaining quotes, assisting with site inductions and reviewing RAMS)
• Role model positive behavioural safety and site pride. Support and promote a positive H&S culture. (for example, supporting your colleagues to recognise and raise safety observations, both good and bad, own resolution of issues, identify ‘Site Pride’ sites, assist with H&S action completion)
• Step up to help cover activities when the performance manager or technical coordinator is unavailable.
• Participate in out-of-hours standby rota.

Base Location: Chingford - E4 7PX

Working Pattern - 38 Hours Monday- Friday. Plus, standby & overtime opportunities. Upon completion of essential company training.

All PPE and tools are provided.

To thrive in this role, the essential criteria you’ll need are:

• NVQ 3 in Operating Process Plant - or working towards it.
• Management qualification – or working towards it.
• Hands-on operation and maintenance of the wastewater treatment process and plant.
• Proactive – take the lead on recommendations and improvements around the site and communicate effectively.
• Take Ownership of responding quickly to faults, being curious to fully understand the problem, and identifying the best solution to resolve it the first time.
• Have good communication and interpersonal skills to interact with the team.
• Teamwork – We are one team, and our end goals are the same.
• IOSH trained or willing to complete H&S training.
• A valid driving licence is essential.

What’s in it for you?

• Competitive salary up to £35,000 per annum, depending on skills and experience.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON
• Annual Leave: 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know; we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.