Senior Process Technician

Jobs.co.uk; Redhill; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Performance pay

Pension (Contributory)

Annual leave 24–28 days

Life assurance

Job summary

Thames Water, the UK’s largest water and wastewater company, is looking for a Senior Technician based in Redhill Earlswood SPS. The role is field‑based, leading routine tasks while mentoring colleagues and supporting the Performance Manager in day‑to‑day team guidance, process monitoring and maintenance to protect rivers and the local environment.

The role offers a 38‑hour week, with standby and overtime opportunities; NVQ3 in Operating Process Plant and a management qualification are preferred.

Qualifications

• NVQ 3 in Operating Process Plant or working towards it.
• Management qualification – or working towards it.
• Hands‑on operation and maintenance of the wastewater treatment process and plant.
• Proactive – take the lead on recommendations and improvements around the site.
• Respond quickly to faults, understand problems and identify solutions first time.
• Good communication and interpersonal skills to interact with the team.
• Teamwork – we are one team with common goals.
• IOSH trained or willing to complete H&S training.
• A valid UK driving licence is essential.

Responsibilities

• Provide coaching and mentoring for team members, including apprentices and new starters.
• Provide technical input to help with delivery of the production plan and promote first-time fixes.
• Support the Performance Manager with day-to-day management or coordination activities.
• Model positive safety behaviour and promote a safe site culture.
• Step up to cover activities when the Performance Manager or coordinator is unavailable.
• Participate in out-of-hours standby rota.

Skills

Leadership

Coaching

Team mentoring

Communication

Problem solving

Safety awareness

Education

NVQ 3 in Operating Process Plant

Management qualification

Tools

IOSH training

RAMS knowledge

UK driving licence

Job description

About The Role

This full-time position as a Senior Process Technician is based in Redhill at the Earlswood sewage pumping station. Working primarily in the field, the successful applicant leads routine technical tasks while guiding colleagues. Responsibilities cover daily team coaching, supporting the Performance Manager, plus monitoring and maintaining treatment processes. The role offers valuable exposure to site and contractor management, helping ensure sewage and sludge are handled effectively to safeguard local rivers and the surrounding environment. A competitive salary of up to £35,000 per annum is offered, dependent on skills and experience. Candidates should bring relevant technical knowledge, proven leadership capability, and a practical approach to process operations.

We currently have an opportunity for a Senior Technician to join the team in Redhill Earlswood SPS. As part of the team, your role will be primarily field-based and will include routine technician activities whilst taking the lead role using your knowledge and experience. You will also be providing support to the Performance Manager and be responsible for day-to-day team guidance and coaching, and process monitoring and maintenance. This is a fantastic opportunity for the right applicant to gain valuable team, site and contractor management experience, and to contribute to ensuring sewage and sludge are treated effectively and efficiently, protecting our rivers and our local environment.

What You’ll Be Doing As The Senior Technician

• Provide coaching and mentoring for team members, including apprentices, upskillers and new starters (for example, LTO, monitor verification processes, event learning)
• Provide technical input to help with delivery of the production plan and promote first-time fixes (this could include attending planning meetings, inputting into asset availability improvements, investigating site trips)
• Work with the Performance Manager to assist with smooth running of the team by taking over some day-to-day management or coordinator activities (for example, assisting with process risk assessments, obtaining quotes, assisting with site inductions and reviewing RAMS)
• Role model positive behavioural safety and site pride. Support and promote a positive H&S culture (for example, supporting your colleagues to recognise and raise safety observations both good and bad, own resolution of issues, identify ‘Site Pride’ sites, assist with H&S action completion)
• Step up to help cover activities when the Performance Manager or technical coordinator is unavailable
• Participate in out-of-hours standby rota

Base Location: Redhill Earlswood SPS – RH1 5HE

Working Pattern

38 hours Monday- Friday 7:30 am – 3:36 pm. Plus, standby & overtime opportunities upon completion of essential company training.

All PPE, tools, a company van and a fuel card are provided.

What you should bring to the role

• NVQ 3 in Operating Process Plant - or working towards it.
• Management qualification – or working towards it.
• Hands‑on operation and maintenance of the wastewater treatment process and plant.
• Proactive – take the lead on recommendations and improvements around the site and communicate effectively.
• Take ownership of responding quickly to faults, being curious to fully understand the problem, and identifying the best solution to resolve it the first time.
• Have good communication and interpersonal skills to interact with the team.
• Teamwork – We are one team, and our end goals are the same.
• IOSH trained or willing to complete H&S training
• A valid UK driving licence is essential.

What’s in it for you?

• Competitive salary up to £35,000 per annum, depending on skills and experience.
• Performance-related pay plan directly linked to company performance measures and targets
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
• Annual Leave: 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays)
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.