Process Specialist, CT, Control Tower, Control Tower

Amazon; Tilbury; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Process Specialist, playing a vital role in the European Transportation Middle Mile network. In this dynamic position, you'll collaborate with cross-functional teams to optimize sort center capacities and enhance customer experience. Your analytical skills will help drive data-driven decisions, ensuring smooth operations in a fast-paced environment. This role offers a unique opportunity to impact logistics and customer satisfaction directly while working in a culture that values diversity and inclusion. If you're ready to take on challenges and make a difference, this is the perfect opportunity for you!

Qualifications

• Bachelor's degree in a quantitative/technical field is required.
• Experience with data analysis and logistics is essential.

Responsibilities

• Analyze data for trends and drive customer experience.
• Report and analyze using various tools and databases.
• Communicate with stakeholders to resolve issues.

Skills

Analytical Skills

Data Analysis

Communication Skills

Logistics Understanding

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Engineering

Bachelor's Degree in Statistics

Tools

Excel

SQL

PowerPoint

Outlook

Word

Job description

Process Specialist, CT, Control Tower

Network Flow Control Tower:
At Amazon, we believe that every day is still day one—a day to take the first step and look forward to new challenges. Today is that day for you. It's your opportunity to be part of something great, to bring your ideas to life, and to join a company that redefines itself daily. That's the energy and passion behind Amazon.

Network Flow CT is the central control center for Transportation Execution across Amazon's European Transportation Middle Mile network, supporting both domestic and inter-country transportation movements within Europe. The Control Tower Team manages sort center capacities in ATROPS, aiming to ensure uninterrupted sort center flows by managing virtual capacities, tracking inbound flows, and reacting to network disruptions that impact flow. The team plays a critical role in maintaining the smooth functioning of Amazon's European transportation network, directly impacting Amazon's ability to serve customers on time.

Purview of a Process Specialist

The Process Operations Specialist works across the EU in a cross-functional environment with Sort Centers, Forecasting, Supply Chain, and Fulfillment Centers to determine future demand for Sort Center capacity and translate this into accurate capacity plans. They maintain and report up-to-date statistics, management reports, and analysis. They facilitate information flow between stakeholders and resolve issues impacting customer experience and business continuity. The specialist provides timely resolutions by researching internal tools and making real-time decisions. An ideal candidate should understand requirements, analyze data for trends, and drive customer experience without compromising on time. Basic logistics understanding and clear communication skills are essential.

Key Job Responsibilities

• Understanding of analytical simulations and assessments, with the ability to quickly grasp business impacts and make data-driven decisions.
• Reporting and analysis using tools, portals, and reports; proficiency in Excel, PowerPoint, Outlook, Word, and data-warehouse analysis.
• Pulling and reporting data from databases (Excel, Access, SQL) and performing ad hoc analysis as needed.
• Developing and understanding performance metrics to drive business results.
• Escalating problems or data variances to relevant teams and following through on resolutions.
• Scope out business and functional requirements for Amazon's technology teams to improve software systems and tools.
• Communicating with external customers.
• Providing real-time customer experience in a 24x7 operating environment.

BASIC QUALIFICATIONS

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics.
• Experience with Excel.

PREFERRED QUALIFICATIONS

• Experience with SQL.

Amazon's inclusive culture empowers all employees. If you need workplace accommodations during the application, interview, or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. For other regions, contact your Recruiting Partner. Amazon is an equal opportunity employer, committed to diversity and inclusion.