Process and Operational Excellence Delivery Manager

Arch Insurance Group Inc.; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Arch Europe Insurance Services Ltd seeks a Lean Transformation Leader to drive strategic continuous improvement across value streams. You will guide current/future state planning, partner with BU leaders, and deploy Lean tools to deliver tangible benefits and standardized practices.

You will coach senior leaders, run workshops, and report progress to Senior Leadership, ensuring alignment with organizational goals and AMS playbook evolution.

Qualifications

• Academic qualifications; Degree preferred
• Relevant business improvement qualifications; e.g. LSS Black Belt, Lean Competency System.
• Project or Programme Management qualifications; Prince2, Scrum Master, Agile PM.

Responsibilities

• Lead the overall deployment of a Lean Transformation with specific responsibility of initiatives and continuous improvement practices and routines.
• Guide the current state and future state, implementation plan, along with impact and value of changes (in strong cooperation with business unit experts).
• Develop and nurture strong partnerships with Business Unit (BU) leaders to understand specific business issues and priorities to effectively integrate continuous improvement into their organization.
• Use a standard set of Lean/Problem Solving tools and analyses to develop insight, solutions and drive the consistent use of Lean standards in the delivery of Value Stream or Function .
• Deliver performance objectives as stated in charter (Evaluation of meeting delivery and performance outcomes).
• Be accountable for the consistent and successful delivery of agreed standards of Lean in initiative.
• Guide training and problem solving workshops with senior managers & teams.
• Coach senior leaders to be effective in their roles as sponsors; and coach leaders at all levels on their role to support and sustain continuous improvement in their area including their own management practices and routines.
• Work with leaders and managers to provide continuous improvement updates and report outs to Senior Leadership.
• Coach managers and teams on the tools and techniques they will need to successfully identify, prioritize and capture tangible benefits.
• Drive the consistent use of Lean standards in the delivery of Value Stream or Function.
• Coach & mentor AMS staff on LEAN practice and tactics, and guide the evolution of AMS playbook.

Skills

Attention to detail

Autonomy

Communication skills

Organisation

Data interpretation

Prioritisation

Multitasking

Lean tools

Project/Programme management

Education

Degree preferred

LSS Black Belt

Lean Competency System

Prince2

Scrum Master

Agile PM

Tools

Value stream mapping

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Key Tasks and Responsibilities

• Lead the overall deployment of a Lean Transformation with specific responsibility of initiatives and continuous improvement practices and routines.
• Guide the current state and future state, implementation plan, along with impact and value of changes (in strong cooperation with business unit experts).
• Develop and nurture strong partnerships with Business Unit (BU) leaders to understand specific business issues and priorities to effectively integrate continuous improvement into their organization.
• Use a standard set of Lean/Problem Solving tools and analyses to develop insight, solutions and drive the consistent use of Lean standards in the delivery of Value Stream or Function .
• Deliver performance objectives as stated in charter (Evaluation of meeting delivery and performance outcomes).
• Be accountable for the consistent and successful delivery of agreed standards of Lean in initiative.
• Guide training and problem solving workshops with senior managers & teams.
• Coach senior leaders to be effective in their roles as sponsors; and coach leaders at all levels on their role to support and sustain continuous improvement in their area including their own management practices and routines.
• Work with leaders and managers to provide continuous improvement updates and report outs to Senior Leadership.
• Coach managers and teams on the tools and techniques they will need to successfully identify, prioritize and capture tangible benefits.
• Drive the consistent use of Lean standards in the delivery of Value Stream or Function.
• Coach & mentor AMS staff on LEAN practice and tactics, and guide the evolution of AMS playbook.

Role Requirements & Skills

Skills / Competencies

• Attention to detail and pride in delivering high quality outputs.
• Self-driven, autonomous with strong results orientation.
• Excellent communication skills (both written and verbal), as well as attention to detail while developing and presenting to senior leaders of the company.
• Strong organisational skills.
• Ability to effectively interpret data and measure performance.
• Ability to handle changing priorities and use good judgement when working in challenging situations.
• Ability to multitask whilst maintaining focus.
• Hands on application of core AMS (Lean) tools and methodology, including process mapping, data collection and analysis, root cause problem solving and performance management frameworks.
• Demonstrate proficiency in project and program management

Qualifications

• Academic qualifications; Degree preferred
• Relevant business improvement qualifications; e.g. LSS Black Belt, Lean Competency System.
• Project or Programme Management qualifications; Prince2, Scrum Master, Agile PM.

Experience

• 5+ Years as a lean practitioner with demonstrated success in supporting change.
• Financial Services and an understanding of Operational Management Practices.
• Development & Implementation of Lean / Continuous improvement initiatives.
• Demonstrated experience as a qualified Lean / Process Improvement leader, preferably within an Insurance or Financial Services environment

14101 Arch Europe Insurance Services Ltd