Process Improvement Manager

JR United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Process Improvement Manager to spearhead business transformation projects in a dynamic legal environment. This role offers a unique opportunity to enhance operational efficiency and support revenue growth by implementing innovative solutions. The ideal candidate will have a proven track record in process improvement within professional services, particularly in legal, and possess strong stakeholder management skills. Join a forward-thinking firm where your expertise will drive significant change and contribute to the firm's success. If you're ready to make a meaningful impact, this is the perfect opportunity for you.

Qualifications

• Proven experience in delivering process improvement projects within professional services.
• Strong stakeholder and change management expertise.

Responsibilities

• Delivering process improvement projects to enhance legal service delivery.
• Working closely with lawyers to optimise matter delivery processes.

Skills

Process Improvement

Stakeholder Management

Change Management

Problem-Solving

Communication Skills

Job description

We are recruiting for a Process Improvement Manager on behalf of a highly regarded international law firm. This is a fantastic opportunity for an experienced professional to lead business transformation projects and drive operational efficiency within a fast-paced legal environment.

What You’ll Be Doing

1. Delivering process improvement projects to enhance legal service delivery and operational efficiency.
2. Working closely with lawyers and business teams to optimise matter delivery processes.
3. Supporting the firm’s revenue growth by developing and implementing solutions that improve profitability.
4. Partnering with key clients to refine and enhance legal workflows.
5. Advising and guiding legal teams on deploying process and technology solutions for complex matters.
6. Building relationships with internal stakeholders to identify future process improvement opportunities.

What the Ideal Candidate Must Have

1. Proven experience delivering process improvement projects within professional services (preferably legal).
2. Strong stakeholder and change management expertise.
3. A structured approach to problem-solving, with the ability to navigate ambiguity and bring clarity to complex situations.
4. Excellent communication and presentation skills, with confidence in engaging senior stakeholders.
5. The ability to work independently on projects while also leading teams when required.

If you have a track record of successfully implementing change and driving efficiency, we’d love to hear from you. Apply today to take the next step in your career!