Process Improvement Manager

LHH; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the legal sector is seeking a Process Improvement Manager to enhance the efficiency and profitability of legal services. This vital role involves collaborating with diverse stakeholders to implement impactful projects and develop innovative service offerings. Candidates should possess experience in process improvement, ideally within a law firm, and demonstrate strong communication and relationship-building skills.

Qualifications

• Strong emotional intelligence required for stakeholder engagement.
• Experience in a Process Improvement role within a law firm is preferred.
• Hands-on experience in delivering process improvement projects.

Responsibilities

• Deliver impactful projects that improve legal matter efficiency and profitability.
• Optimise legal service delivery through end-to-end process improvement.
• Support stakeholders in adopting new tools and ways of working.

Skills

Emotional Intelligence

Stakeholder Engagement

Change Management

Communication

Process Improvement

Lean Six Sigma

Job description

This range is provided by LHH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: Process Improvement Manager

Location: London (Hybrid – 3 days in office)

Contract Type: Permanent / Full-Time

Overview

My client within the legal sector is leading in Innovation. Focused on enhancing how legal services are delivered, the team leads a wide range of initiatives, from optimising internal processes to introducing new client-facing services.

They are now looking for a Process Improvement Manager to join the team and play a central role in delivering business change. This is a highly collaborative role where stakeholder management and change delivery experience are just as important as technical expertise.

Role Purpose

The Process Improvement Manager will be responsible for delivering impactful projects that:

• Improve legal matter efficiency and profitability through process enhancements
• Support revenue growth by partnering with clients and developing innovative service offerings
• Future-proof the firm’s service delivery model in a rapidly evolving legal market

Key Responsibilities

• Lead and deliver end-to-end process improvement projects using best-in-class methodologies
• Work directly with clients and lawyers to optimise legal service delivery on high-value matters
• Identify and implement innovative solutions to improve legal operations
• Collaborate with internal teams to build a strong pipeline of impactful initiatives
• Advise and support stakeholders in adopting new tools, ways of working, and change initiatives

What We’re Looking For

The ideal candidate will:

• Have strong emotional intelligence and a proven track record of engaging diverse stakeholders
• Come from a Process Improvement role within a law firm
• Be confident building relationships quickly with project sponsors and legal teams
• Demonstrate an ability to simplify complex challenges and create structured solutions
• Possess excellent communication and presentation skills, including comfort presenting to senior stakeholders
• Understand when to challenge constructively and when to be pragmatic
• Be highly organised, self-motivated, and adaptable—able to work independently or lead a team
• Have hands-on experience delivering process improvement projects within a professional services environment (legal experience preferred)
• Be skilled in Lean Six Sigma or similar methodologies

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Law Practice and Legal Services

Referrals increase your chances of interviewing at LHH by 2x

Sign in to set job alerts for “Process Improvement Manager” roles.

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Purfleet, England, United Kingdom 1 month ago

Watford, England, United Kingdom 2 months ago

London, England, United Kingdom 1 week ago

Watford, England, United Kingdom 3 weeks ago

Sutton, England, United Kingdom 6 days ago

London, England, United Kingdom 1 month ago

City Of London, England, United Kingdom 2 weeks ago

Program Manager, Regional Demand Planning, Devices and Services

London, England, United Kingdom 2 days ago

Senior Procurement Manager – FM & Operations

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

Customer Excellence Program Manager (m/f/d) - remote

Greater London, England, United Kingdom 1 month ago

Senior Manager - Consulting Operations and Enablement

London, England, United Kingdom 2 weeks ago

Senior Corporate Governance Operations Manager

Senior Manager, European Operations Controller

London, England, United Kingdom 2 weeks ago

Sr Fleet Improvement Specialist/ Program Manager (FTC 1 year), Fleet Strategic In-life Partnerships and Programs

London, England, United Kingdom 1 week ago

Insurance Operations Program Manager, Vice President

London, England, United Kingdom 1 month ago

Program Manager, Regional Risk and Compliance

London, England, United Kingdom 1 week ago

Senior Program Manager, 1P Supply Efficiency

London, England, United Kingdom 3 weeks ago

Senior Operations Manager - Cancer & Complex Joints

Stanmore, England, United Kingdom 3 days ago

Senior Operational Support Manager (Deputy Head of Service) London: Hammersmith, Fulham, Kensington, Chelsea, Westminster PDU (Ref: 6448)

London, England, United Kingdom 1 week ago

Securities Services Operations - Transformation Program Manager - Vice President

London, England, United Kingdom 1 week ago

Senior Operational Resilience Manager - 1st Line

London, England, United Kingdom 3 weeks ago

Sr. Program Manager, TOM, Transport Operations Management (TOM)

London, England, United Kingdom 2 weeks ago

Risk Management Program Manager, Compliance, Safety and Risk Management

London, England, United Kingdom 1 day ago

Senior Research Program Manager, Quantitative Operations EMEA

London, England, United Kingdom 1 week ago

M&A Operations - Mergers & Acquisitions Integration - Senior Manager

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.