Process Improvement Manager

JR United Kingdom; Slough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the legal sector seeks a Process Improvement Manager to enhance efficiency and profitability through innovative solutions. The role involves collaborating with clients and internal teams, driving effective change initiatives, and optimizing legal service delivery in a rapidly evolving environment.

Qualifications

• Strong relationship-building skills with diverse stakeholders.
• Experience in legal operations and delivering process improvement projects.

Responsibilities

• Lead and deliver end-to-end process improvement projects using best-in-class methodologies.
• Collaborate with internal teams to build a strong pipeline of impactful initiatives.

Skills

Emotional intelligence

Stakeholder management

Communication

Presentation skills

Process improvement

Lean Six Sigma

Education

Experience in a Process Improvement role within a law firm

Job description

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Location: London (Hybrid – 3 days in office)

Contract Type: Permanent / Full-Time

Overview

My client within the legal sector is leading in Innovation. Focused on enhancing how legal services are delivered, the team leads a wide range of initiatives, from optimising internal processes to introducing new client-facing services.

They are now looking for a Process Improvement Manager to join the team and play a central role in delivering business change. This is a highly collaborative role where stakeholder management and change delivery experience are just as important as technical expertise.

Role Purpose

The Process Improvement Manager will be responsible for delivering impactful projects that:

• Improve legal matter efficiency and profitability through process enhancements
• Support revenue growth by partnering with clients and developing innovative service offerings
• Future-proof the firm’s service delivery model in a rapidly evolving legal market

Key Responsibilities

• Lead and deliver end-to-end process improvement projects using best-in-class methodologies
• Work directly with clients and lawyers to optimise legal service delivery on high-value matters
• Identify and implement innovative solutions to improve legal operations
• Collaborate with internal teams to build a strong pipeline of impactful initiatives
• Advise and support stakeholders in adopting new tools, ways of working, and change initiatives

What We’re Looking For

The ideal candidate will:

• Have strong emotional intelligence and a proven track record of engaging diverse stakeholders
• Come from a Process Improvement role within a law firm
• Be confident building relationships quickly with project sponsors and legal teams
• Demonstrate an ability to simplify complex challenges and create structured solutions
• Possess excellent communication and presentation skills, including comfort presenting to senior stakeholders
• Understand when to challenge constructively and when to be pragmatic
• Be highly organised, self-motivated, and adaptable—able to work independently or lead a team
• Have hands-on experience delivering process improvement projects within a professional services environment (legal experience preferred)
• Be skilled in Lean Six Sigma or similar methodologies