Process Engineer & Customer Journey Optimization Lead

Talan Group; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading consultancy in the UK is seeking a Process Engineer- Customer Journey Optimization Manager to develop strategies for enhancing customer journeys in business banking. This role will involve implementing change management initiatives and utilizing Lean Six Sigma principles to optimize processes. Ideal candidates have proven banking experience and the ability to engage effectively with stakeholders. The position provides opportunities to work on exciting projects in the investment banking and legal sectors.

Qualifications

• Experience in managing planning, risks and issues.
• Proven banking experience is essential.
• Lean Six Sigma certification is required.
• Ability to manage senior stakeholders effectively.
• Expertise in process engineering and automation critical.

Responsibilities

• Develop strategies for continuous improvement of customer journeys.
• Coordinate operational implementation and post-implementation control.
• Engage with multiple business areas for governance and working groups.
• Drive change autonomously and deliver major outcomes.

Skills

Programme Management skills

Banking experience

Lean Six Sigma skills

Strong stakeholder management skills

Expert in Process Intelligence

Self-starter

Job description

A leading consultancy in the UK is seeking a Process Engineer- Customer Journey Optimization Manager to develop strategies for enhancing customer journeys in business banking. This role will involve implementing change management initiatives and utilizing Lean Six Sigma principles to optimize processes. Ideal candidates have proven banking experience and the ability to engage effectively with stakeholders. The position provides opportunities to work on exciting projects in the investment banking and legal sectors.