Senior Process Engineer, Digital Banking & Ops Excellence

JPMorgan Chase; Greater London; Sur place; GBP 85 000 - 120 000; Plein temps

Résumé du poste

JPMorgan Chase is seeking a Senior Process Engineer to design and improve end-to-end operational journeys across retail banking products, embedding risk controls and driving continuous improvement. You will mentor junior engineers and collaborate with Product, Operations, Technology, Risk, and Legal to ensure compliant, customer-focused processes.

You will lead workstreams in an agile environment, champion ownership, and support digital banking initiatives while advancing process quality and

Qualifications

• Strong process design expertise with experience mapping complex operations and customer journeys (BPMN 2.0; Signavio or similar tooling)
• Ability to build alignment and communicate effectively with cross-functional stakeholders
• Comfortable organizing work, prioritizing, managing dependencies, and driving outcomes autonomously
• Understanding of operational risk and how to build compliant, well-controlled processes
• Critical thinking and continuous improvement orientation
• Mentorship and team-first mindset
• Self-starter who thrives in fast-paced, evolving environments
• Strong knowledge of retail banking products and operational servicing
• Experience working within agile product delivery environments
• Strong analytical capability and structured decision-making

Responsabilités

• Design and improve end-to-end operational journeys across retail banking products and services using BPMN 2.0 (Signavio or equivalent)
• Partner with Product, Operations, Technology, Risk, Controls, Compliance, and Legal to align on requirements and delivery timelines
• Lead delivery of process engineering workstreams, planning work, managing dependencies, and driving decisions in an agile environment
• Embed risk and controls into process designs by identifying operational and regulatory risks early and ensuring appropriate controls are built in
• Drive continuous improvement through data analysis, root cause investigation, and feedback loops to simplify, standardize, and automate processes
• Mentor and support junior engineers through coaching, design reviews, and sharing best practices
• Champion a customer-centric approach in all process designs
• Foster a diverse and inclusive team culture
• Contribute to initiative leadership as needed
• Communicate clearly and build alignment with senior partners across business and technology
• Support a culture of ownership, critical thinking, and continuous improvement

Connaissances

Process design

Stakeholder alignment

Autonomous work

Operational risk

Critical thinking

Mentorship

Fast-paced environment

Retail banking knowledge

Agile delivery

Analytical thinking

Outils

Signavio

BPMN 2.0

Description du poste

JPMorgan Chase is seeking a Senior Process Engineer to design and improve end-to-end operational journeys across retail banking products, embedding risk controls and driving continuous improvement. You will mentor junior engineers and collaborate with Product, Operations, Technology, Risk, and Legal to ensure compliant, customer-focused processes.

You will lead workstreams in an agile environment, champion ownership, and support digital banking initiatives while advancing process quality and