Head of Process Innovation for Member Services

Alexander Lloyd; Tees Valley; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading financial services provider is looking for a Head of Process Engineering to drive operational excellence in member services. You will lead and develop specialized teams focused on process improvement and assurance, fostering collaboration and continuous improvement. The role requires expertise in process methodologies like Lean and Six Sigma, and strong leadership and stakeholder engagement skills. This full-time position is ideal for candidates with a proven track record in enhancing operational performance.

Qualifications

• Expertise in process design, assurance, and improvement methodologies (e.g., Lean, Six Sigma).
• Strong leadership and people development experience.
• Proven ability to deliver measurable improvements in operational performance.
• Excellent stakeholder engagement and communication skills.
• Experience in managing complex change and assurance programmes.

Responsibilities

• Lead and develop two specialist teams focused on process improvement and assurance.
• Drive process optimisation and member journey design collaboratively.
• Develop assurance testing frameworks to validate change.
• Champion innovative tools and techniques to create value.
• Serve as a key interface translating operational feedback into actionable plans.
• Define and monitor KPIs to track impact and performance.

Skills

Process design expertise

Assurance methodologies

Leadership experience

Stakeholder engagement

Change management

Job description

A leading financial services provider is looking for a Head of Process Engineering to drive operational excellence in member services. You will lead and develop specialized teams focused on process improvement and assurance, fostering collaboration and continuous improvement. The role requires expertise in process methodologies like Lean and Six Sigma, and strong leadership and stakeholder engagement skills. This full-time position is ideal for candidates with a proven track record in enhancing operational performance.