Process-Driven Administrator | Frontline Support (Scotland)

Mears Group PLC; Glasgow; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Volunteering Leave

Staff perks (Mears Rewards)

Family friendly policies

Job summary

Mears Group PLC in Scotland is seeking an organised Administrator to join the team in Tannochside. This busy, process-driven role supports front line operations across Scotland, ensuring records, communications and administrative processes are managed accurately and efficiently.

You will manage a high-volume central inbox, support communication processes, maintain records and systems, and help ensure tasks are completed within timescales.

Qualifications

• Previous administration experience.
• Excellent communication skills.
• Strong organisational skills.
• Excellent attention to detail.
• Ability to prioritise workloads effectively.
• Ability to work independently and as part of a team.

Responsibilities

• Manage the central Scotland inbox and respond to queries appropriately.
• Complete administrative processes including mail merges and communications to service users.
• Maintain accurate records and ensure information is up to date on company systems.
• Support regional teams with a range of administrative duties.
• Monitor and track process-driven tasks and escalate issues when required.
• Liaise with operational managers and field-based teams to ensure actions are completed.
• Provide ad hoc support, project assistance and cover for colleagues where required.

Skills

Administration experience

Communication skills

Organisational skills

Attention to detail

Prioritisation

Teamwork

Tools

Microsoft Word

Microsoft Excel

Job description

Mears Group PLC in Scotland is seeking an organised Administrator to join the team in Tannochside. This busy, process-driven role supports front line operations across Scotland, ensuring records, communications and administrative processes are managed accurately and efficiently.

You will manage a high-volume central inbox, support communication processes, maintain records and systems, and help ensure tasks are completed within timescales.