Manufacturing Customer Service & Supply Chain Admin

D R Newitt & Associates; Scotland; On-site; GBP 18,000 - 24,000; Full time

Job summary

North Lanarkshire-based manufacturing business is seeking a Customer Service Administrator to join the team. The role focuses on order processing, customer communications, and coordination with sales and logistics in a busy operation.

Ideal candidates have experience in manufacturing, FMCG, distribution or warehousing and can manage multiple priorities with accuracy. This is a full-time, site-based position based in Scotland.

Qualifications

• Experience in customer service, sales order processing or supply chain administration.
• Experience handling customer orders in a busy environment.
• Strong written and verbal communication with customers.
• Good organisation to manage multiple priorities and deadlines.
• Attention to detail and administrative accuracy.
• A calm, professional approach under pressure.
• Ability to work independently and with multiple departments.
• Proficient in Excel, Outlook and Word; experience with ERP/order-processing systems.

Responsibilities

• Processing customer orders accurately, including manual and EDI orders.
• Communicating with customers about orders, deliveries and enquiries.
• Coordinating with Sales to fulfil customer requirements.
• Allocating stock to orders and coordinating deliveries/despatch schedules.
• Booking deliveries and liaising with logistics providers.
• Preparing export documentation and commercial invoices for international shipments.
• Producing shipping manifests and pallet labels.
• Processing GRNs and POD documentation.
• Supporting sales invoicing and maintaining transaction records.
• Monitoring shortages and communicating stock/warehouse/transport issues.
• Maintaining accurate customer and order data across systems.
• Providing general admin support across Customer Service and Supply Chain.

Skills

Customer service

Order processing

Supply chain administration

ERP systems

Microsoft Excel

Microsoft Outlook

Microsoft Word

EDI

Logistics coordination

Tools

Microsoft Dynamics 365

Job description

North Lanarkshire-based manufacturing business is seeking a Customer Service Administrator to join the team. The role focuses on order processing, customer communications, and coordination with sales and logistics in a busy operation.

Ideal candidates have experience in manufacturing, FMCG, distribution or warehousing and can manage multiple priorities with accuracy. This is a full-time, site-based position based in Scotland.