Operations Administrator — Scheduling & Client Support

Mears Group; Coatbridge; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Employee Assistance Programme

Pension contributions

Cycle to Work Scheme

Life Assurance (2x salary)

Job summary

Mears Group is seeking an Administrator to join our Coatbridge team. This office-based role supports day-to-day operations, maintains accurate records, handles tenant enquiries and coordinates work schedules.

You will assist with financial administration, communication with colleagues and service users, and ensure high standards of customer service throughout the local operation. The ideal candidate will have strong admin skills, be highly organised, and work well in a team in a busy

Qualifications

• Good IT skills and proficient in standard office software.
• Excellent communication skills and confident telephone manner.
• Previous administration or planning experience is desirable.
• Ability to work effectively in a fast-paced environment and maintain accuracy.

Responsibilities

• Updating spreadsheets and maintaining accurate records.
• Answering and managing tenant telephone enquiries.
• Planning and scheduling works for operatives.
• Booking jobs for operatives and processing related data.
• Liaising with internal/external stakeholders and supporting invoicing.

Skills

IT skills

Communication

Telephone manner

Administration experience

Fast-paced environment

Organisational skills

Teamwork

Customer focused

Job description

Mears Group is seeking an Administrator to join our Coatbridge team. This office-based role supports day-to-day operations, maintains accurate records, handles tenant enquiries and coordinates work schedules.

You will assist with financial administration, communication with colleagues and service users, and ensure high standards of customer service throughout the local operation. The ideal candidate will have strong admin skills, be highly organised, and work well in a team in a busy