Process and Data Analyst

ARC IT Recruitment; Greater London; Hybrid; GBP 42,000 - 60,000; Full time

Job summary

ARC IT Recruitment is recruiting for a HR Technology and Change role in London. The position is hybrid and focuses on mapping HR processes within an AI-aware programme to deliver reliable, plain-language answers to HR queries.

You will document standards, assess data quality, and drive improvements across HR processes. This role offers ownership of a critical domain and exposure to enterprise-scale AI deployments.

Qualifications

• Process mapping experience in a real organisation at a detailed level.
• Minimum two years in a process analyst, business analyst, data analyst or similar role.
• Experience handling sensitive information and working with stakeholders across a business.
• Comfort with data quality, spotting problems and tracing them to a fix.

Responsibilities

• Map HR processes end-to-end, capturing decision points, roles involved and exception handling.
• Run data quality assessments and identify root causes.
• Document standards and definitions, maintain the process library and flag vagueness or inconsistency for automation.

Skills

Process mapping

Data analysis

Stakeholder management

Problem solving

Tools

Workday

ServiceNow

SuccessFactors

Job description

HR Technology and Change | London, hybrid

This is a process and data role. The work sits inside an AI programme, and you will end up understanding a lot about how AI operates If you are the person who actually maps the process, finds the seventeen exceptions nobody documented, and works out which of them matter, keep reading.

The role

• Our client is rebuilding how its HR function works, moving from people navigating systems to asking questions in plain language and getting reliable answers back.
• You will map HR processes end to end, capturing decision points, roles involved and exception handling.
• You will run data quality assessments, work out root causes, and get issues fixed at source rather than patched afterwards.
• You will document standards and definitions, maintain the process library, and flag where a process is too vague or inconsistent to automate safely.
• The function is being built now, and you will help write the playbook, not inherit one.

What we need you to have done

• Process mapping, hands on. Non-negotiable. Real processes, in a real organisation, to a proper level of detail, working directly with the people who own them.
• Minimum two years in a process analyst, business analyst, data analyst or similar role.
• Experience working with sensitive information and stakeholders across a business. HR is ideal but not required. Finance, risk, legal, operations or any confidential-data function counts.
• Comfort with data: spotting quality problems, tracing where they come from, tracking them through to a fix.

Helpful, not essential

• HR or HR systems exposure (Workday, ServiceNow, SuccessFactors or similar)
• Hands-on experience with AI tooling, automation or agents
• Process improvement methodologies (Lean, Six Sigma or similar)

What you get

• Real ownership of a domain that matters.
• Genuine exposure to how AI is being deployed responsibly at enterprise scale, from the inside.
• A team that expects you to move around it over time, across HR technology, delivery and reporting, rather than stay in one lane.