Probation Service Reception & Admin Assistant

Ministry of Justice; Crewe; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Flexible working policy

Training and development

Family-friendly policies

Job summary

The Ministry of Justice (HMPPS) is seeking an Administrative Assistant for the Probation Service Directorate in the UK. The role provides first point of contact for visitors and handles a range of office-based activities in line with policy and procedures.

You will greet staff and visitors, manage reception duties, handle mail, risk and safety processes, and provide confidential admin support across teams. Hybrid working is available where business needs allow.

Qualifications

• Proven proficiency in ICT across the full range of Microsoft Office applications.
• Excellent verbal and written communication skills.
• Ability to work with minimal supervision and handle confidential information.

Responsibilities

• First point of contact for Probation Service; greet visitors professionally in person, on the phone and by email.
• Use tact and diplomacy to diffuse potentially volatile situations; alert staff when safeguarding/risk issues arise.
• Answer enquiries about Probation Service; refer more technical questions to a manager.
• Manage building logistics: mail, PPE, stationery, meeting rooms, events, and room/hot desk bookings.
• Support Health and Safety and security; act as Fire Warden/First Aider when needed; log faults and incidents.

Skills

ICT skills

Verbal communication

Written communication

Education

GCSE A*-C including Maths & English

Tools

Microsoft Office

Job description

The Ministry of Justice (HMPPS) is seeking an Administrative Assistant for the Probation Service Directorate in the UK. The role provides first point of contact for visitors and handles a range of office-based activities in line with policy and procedures.

You will greet staff and visitors, manage reception duties, handle mail, risk and safety processes, and provide confidential admin support across teams. Hybrid working is available where business needs allow.