Probate Support Associate - Compassionate Client Care

CO-OP; Manchester; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Pension up to 10% employer

Onsite gym access

Staff discounts

Wellbeing benefits

Training & development

Cycle-to-work

Job summary

Co-op Legal Services in Manchester is seeking a Customer Support Assistant to join our Probate team. You will handle inbound calls, update clients on probate progress and connect them with the right specialist. No prior probate experience required as training will be provided.

You’ll work from a structured task list, provide compassionate, clear communication by phone and email, and help clients navigate tricky life events with support and empathy.

Qualifications

• Excellent customer service skills
• Curiosity to understand issues and find solutions
• Great organisational skills for a busy workload
• Clear, professional communication over phone and email with empathy
• Ability to prioritise and adapt to multiple requests
• Strong interpersonal connection with clients
• Attention to detail in all tasks
• Capacity to work flexibly in a supportive environment

Responsibilities

• Take a high volume of inbound calls and support client queries
• Coordinate scheduling meetings with case managers when needed
• Maintain a structured task list and ensure it is up to date
• Complete ad-hoc requests to meet team needs

Skills

Customer service

Problem solving

Organisation

Communication

Prioritisation

Attention to detail

Adaptability

Empathy

Job description

Co-op Legal Services in Manchester is seeking a Customer Support Assistant to join our Probate team. You will handle inbound calls, update clients on probate progress and connect them with the right specialist. No prior probate experience required as training will be provided.

You’ll work from a structured task list, provide compassionate, clear communication by phone and email, and help clients navigate tricky life events with support and empathy.