Remote Probate Sales Consultant — Empathy-Driven Support

Co-op; West Midlands; On-site; GBP 29,000 - 34,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Pension with up to 10% contributions

30% discount on Co-op products

Virtual healthcare

Training and support

Job summary

Co-op is seeking a Sales Consultant in the West Midlands to join their Probate Sales team. The role is full-time and involves assisting clients through sensitive topics related to probate and estate administration without needing legal experience. Responsibilities include having thoughtful conversations, managing work digitally, and supporting clients during challenging times. Benefits include an annual bonus, holidays, and healthcare support, ensuring a rewarding career with opportunities for growth.

Qualifications

• Experience in consultative sales or a customer-focused role.
• Ability to discuss sensitive topics with empathy.
• Willingness to learn and develop new skills.

Responsibilities

• Have respectful conversations with clients by phone and video.
• Explain probate services in clear terms.
• Manage work using modern digital systems.

Skills

Consultative sales experience

Empathy

Willingness to learn

Clear communication

Client-focused motivation

Job description

Co-op is seeking a Sales Consultant in the West Midlands to join their Probate Sales team. The role is full-time and involves assisting clients through sensitive topics related to probate and estate administration without needing legal experience. Responsibilities include having thoughtful conversations, managing work digitally, and supporting clients during challenging times. Benefits include an annual bonus, holidays, and healthcare support, ensuring a rewarding career with opportunities for growth.