Customer Support Assistant

Career Choices Dewis Gyrfa Ltd; Manchester; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Pension with employer contributions

Onsite gym access

Employee discounts

Cycle-to-work scheme

Virtual healthcare

Job summary

Co-op Legal Services in Manchester is seeking a Customer Support Assistant to join the Probate team. The role involves handling inbound calls, updating clients on probate progress and connecting them with the right people.

No legal experience is required as full training on probate and our case management systems will be provided. A compassionate, efficient service is essential to create a positive client experience during a difficult time.

Qualifications

• No legal experience required; full training provided.
• Strong customer-service orientation and empathy.
• Clear communication and ability to manage multiple queries.

Responsibilities

• Handle a high volume of inbound calls from clients.
• Provide updates on probate cases and progress.
• Coordinate meetings with case managers when needed.
• Maintain a task list and complete ad-hoc requests.

Skills

Customer service

Empathy

Communication

Problem solving

Tools

Case management software

Job description

Customer Support Assistant £25,430 plus excellent benefits including 28 days holiday (Work Level 6C) Manchester city centre, full time office-based role We're looking for Customer Support Assistants to join our Probate team at Co-op Legal Services.

If you enjoy helping people and delivering great customer service, this could be a great opportunity to develop your skills in an ethical legal business.

You'll support our existing clients by handling inbound calls, providing updates on their probate cases and connecting them with the right people when needed.

No legal experience is required, as we'll provide full training on probate and our case management systems.

Why this job matters As a Customer Support Assistant, you'll play an important role in providing reassurance and support to clients throughout the probate process, helping them access the information and guidance they need.

By delivering a compassionate and efficient service, you'll help create a positive experience for clients when it matters most.

What you'll do Take a high volume of inbound calls from our clients and support with their queries, managing their expectations around their case progression Co-ordinate arranging a time for the client to meet their case manager if it's required to answer their query Work effectively from a task list, making sure that the task list is well maintained Complete a variety of ad-hoc requests to meet the needs of the team What you'll bring We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria.

To thrive here, you'll need to bring: Excellent customer service skills with a genuine passion for helping people The curiosity and determination to understand issues, find solutions and deliver positive outcomes for customers Great organisational skills, with the ability to manage a busy and varied workload The confidence to communicate clearly, professionally and with empathy, both over the phone and by email, supporting clients who are facing a difficult time in their lives The ability to prioritise your work and adapt to multiple requests Why Co-op?

At Co-op, we're owned by our members.

And because we're owned by you, we can do right by you.

So when you join us, you're not just taking a job, you're joining a movement.

We're an organisation that puts people and communities first, and we're powered by purpose.

We want this to be a place where you can thrive, so you'll also receive: An annual bonus (based on personal and business performance) 28 days holiday (rising to 32 with service) plus bank holidays A pension with up to 10% employer contributions Access to a subsidised onsite gym (at our Manchester HQ) 30% discount on Co-op products and 10% off other brands Stream

• early access to a percentage of your pay as you earn it Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 24/7 colleague support service Training and support for your development and career progression Cycle-to-work scheme A place you'll belong

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.

If you need any adjustments during the recruitment process, we'll support you.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).