Probate Client Support Specialist

Career Choices Dewis Gyrfa Ltd; Manchester; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Pension with employer contributions

Onsite gym access

Employee discounts

Cycle-to-work scheme

Virtual healthcare

Job summary

Co-op Legal Services in Manchester is seeking a Customer Support Assistant to join the Probate team. The role involves handling inbound calls, updating clients on probate progress and connecting them with the right people.

No legal experience is required as full training on probate and our case management systems will be provided. A compassionate, efficient service is essential to create a positive client experience during a difficult time.

Qualifications

• No legal experience required; full training provided.
• Strong customer-service orientation and empathy.
• Clear communication and ability to manage multiple queries.

Responsibilities

• Handle a high volume of inbound calls from clients.
• Provide updates on probate cases and progress.
• Coordinate meetings with case managers when needed.
• Maintain a task list and complete ad-hoc requests.

Skills

Customer service

Empathy

Communication

Problem solving

Tools

Case management software

Job description

Co-op Legal Services in Manchester is seeking a Customer Support Assistant to join the Probate team. The role involves handling inbound calls, updating clients on probate progress and connecting them with the right people.

No legal experience is required as full training on probate and our case management systems will be provided. A compassionate, efficient service is essential to create a positive client experience during a difficult time.