Probate Admin & Client Experience Lead

RGIT Australia; East Midlands; On-site; GBP 24,000 - 30,000; Full time

Job summary

Right Legal Group, a well-established law firm, is seeking an administrative assistant for probate support. The role involves preparing and sending legal documents, updating clients on milestones, and handling routine file management with a strong emphasis on accuracy and empathy.

You will work with solicitors, paralegals, and admin colleagues to progress cases, maintain GDPR-compliant records, and deliver high-quality client service in a busy office environment.

Qualifications

• Previous experience in an administrative or legal role.
• Understanding of Wills, Lasting Powers of Attorney and related processes.
• Strong written and verbal communication with professional empathy.

Responsibilities

• Provide administrative support for legal advisors, update clients on milestones, prepare and send documents.
• Handle incoming calls from clients with outstanding customer service.
• Daily file management: opening, closing, filing and scanning post.
• Liaise with organisations and financial institutions for probate processes.
• Ensure probate case management system is accurately updated at each step.
• Maintain compliance with GDPR and firm policies; support day-to-day operations.

Skills

Administrative skills

Client care

Organisational skills

Communication

GDPR compliance

Tools

Microsoft Office

Legal case management system

Job description

Right Legal Group, a well-established law firm, is seeking an administrative assistant for probate support. The role involves preparing and sending legal documents, updating clients on milestones, and handling routine file management with a strong emphasis on accuracy and empathy.

You will work with solicitors, paralegals, and admin colleagues to progress cases, maintain GDPR-compliant records, and deliver high-quality client service in a busy office environment.