Proactive Migration & Customer Success Advisor (Hybrid)

KCOM; Hull and East Yorkshire; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

28 days holidays plus bank holidays

Excellent Pension Scheme with generous

Volunteering days

Life Assurance and Income Protection

Corporate Discount schemes

Hybrid and remote working

Health and wellbeing benefits

Job summary

KCOM in Hull is seeking a Proactive Success Advisor for the Consumer One Network team. The role focuses on outbound customer engagement, helping customers migrate smoothly and delivering high-quality service across all interactions.

You will manage inquiries, track progress, collaborate with colleagues, and ensure accuracy while maintaining GDPR compliance. The position offers hybrid working and a fixed annual salary of £25,662.

Qualifications

• Proven track record of delivering excellent customer service and meeting performance targets.
• Excellent communication with customers and stakeholders at all levels.
• Strong relationship-building and collaboration skills.
• Excellent organizational skills and the ability to prioritise multiple tasks.
• Good analytical and problem-solving abilities with practical solutions.
• Proactive and self-motivated, taking ownership of tasks and outcomes.
• Attention to detail and accurate record-keeping.
• Strong IT skills with MS Office (Word, Excel, PowerPoint).

Responsibilities

• Contact customers to support them with their migration journey.
• Deliver a consistently high standard of customer service across all interactions.
• Manage enquiries, workflows, ticket queues, and follow-up activity in line with team objectives.
• Capture customer feedback and suggest process improvements.
• Maintain accurate customer records and keep information systems up to date.
• Build effective working relationships with colleagues and stakeholders.
• Ensure activity complies with GDPR, regulatory requirements and quality standards.
• Balance workload to maintain quality, productivity and customer outcomes.

Skills

Customer service

Communication

Relationship building

Organizational skills

Analytical/problem-solving

Proactive/self-motivated

Record keeping

MS Office

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

KCOM in Hull is seeking a Proactive Success Advisor for the Consumer One Network team. The role focuses on outbound customer engagement, helping customers migrate smoothly and delivering high-quality service across all interactions.

You will manage inquiries, track progress, collaborate with colleagues, and ensure accuracy while maintaining GDPR compliance. The position offers hybrid working and a fixed annual salary of £25,662.