Client Success & Service Coordinator

Onecom; Fareham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holidays

Birthday day off

Pension contribution

Life assurance

Employee awards

Tech discounts

In-House Training

Mental health support

Gym membership access

Free breakfast & fruit

Eye-care vouchers

Financial wellbeing support

Job summary

Onecom, the UK's leading business technology provider, is seeking a Customer Service Advisor to join the Customer Operations team. You will manage delivery for high-value accounts, act as the main contact for inquiries, own orders and provisioning, and coordinate cross-functionally to resolve issues.

You will drive customer satisfaction and retention through proactive communication and SLA compliance. You will build relationships with stakeholders up to director level, deliver excellent service,

Qualifications

• Proven customer service experience or account support background.
• Strong communication and relationship-building skills.
• Proactive, organised and customer-focused approach.
• Excellent attention to detail and ability to handle multiple priorities.
• Confident communicating with stakeholders at all levels.
• Proficiency with Microsoft Office applications.

Responsibilities

• Manage service delivery across a portfolio of business accounts.
• Be the primary point of contact for customer enquiries and requests.
• Own orders, provisioning and asset management activities.
• Coordinate with internal teams, suppliers, networks and partners to resolve issues.
• Build strong relationships with customers and key stakeholders, including directors.
• Provide proactive updates so customers never need to chase progress.
• Represent Onecom in meetings and reviews.
• Identify trends and opportunities to improve service delivery.

Skills

Communication

Relationship building

Proactive

Organised

Attention to detail

Prioritisation

Calm under pressure

Team player

Tools

Microsoft Office

Job description

Onecom, the UK's leading business technology provider, is seeking a Customer Service Advisor to join the Customer Operations team. You will manage delivery for high-value accounts, act as the main contact for inquiries, own orders and provisioning, and coordinate cross-functionally to resolve issues.

You will drive customer satisfaction and retention through proactive communication and SLA compliance. You will build relationships with stakeholders up to director level, deliver excellent service,