Customer Success Coordinator — Data Protection

Assured Data Protection

Leeds

Hybrid

GBP 28,000 - 38,000

Full time

6 days ago

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Benefits offered by this job

Hybrid working

Team-building events

Inclusive work environment

Flex holidays

Job summary

Assured Data Protection is seeking a Customer Success Coordinator to deliver a proactive, high-quality service from our Leeds hybrid office and remote teams. You will manage relationships, support renewals, and coordinate with sales and technical teams to ensure client success.

The role offers a base salary with performance bonuses and hybrid working, with opportunities to grow within a global data protection leader.

Qualifications

Excellent communication and the ability to understand customer needs.
Demonstrate analytical and problem-solving skills.
Strong organizational and time management skills.

Responsibilities

Build and maintain strong customer relationships, ensuring client needs are addressed promptly and effectively.
Conduct regular service reviews to assess customer satisfaction and identify opportunities to expand services.
Manage and drive customer renewals, ensuring timely contract execution and maximizing retention.
Monitor customer accounts to address issues and improve service delivery.
Resolve complex customer concerns and disputes professionally to preserve relationships.
Support customer engagement and marketing initiatives by communicating product improvements and industry insights.
Maintain accurate records of customer interactions and account activities.