Proactive Claims Handler – Client-Focused & Detail-Driven

Howden; Essex; On-site; GBP 30,000 - 45,000; Full time

Job summary

Howden in the United Kingdom seeks an experienced insurance claims professional to manage cradle-to-grave claims for a diverse portfolio. You will contribute to excellent client service, review insurer decisions, and maintain regulatory compliance while developing relationships with insurers and clients.

The role is office-based with regular travel for training, events and meetings. You will be expected to stay current with market changes and contribute to team knowledge sharing.

Qualifications

• Minimum 2 years' experience in providing specialist advice in the insurance market.
• Qualified to a minimum of Cert CII (or gain the qualification within 18 months of joining).

Responsibilities

• Handle claims cradle to grave on delegated and non-delegated basis.
• Ensure an exceptional claim service is delivered to each and every Client.
• Deal with phone calls and correspondence efficiently.
• Review and if necessary challenge Insurer decisions on liability.
• Responsibility for your own claims portfolio ensuring you handle claims in line with our service level agreements, service standards, values and (where applicable) the delegated authorities.
• Build relationships with our insurers, suppliers, clients and across Howden.
• Support the team with knowledge share & coaching.
• Ensure that the Claims Manager is fully aware of all issues or complaints.
• Ensure that full compliance of our standards is maintained at all times.
• Keep up-to-date with new products and new markets.
• Be an advocate of Howden.
• To be the main contact for certain Clients.

Skills

Attention to detail

Time management

Communication skills

Literacy & numeracy

Information analysis

Client understanding

Persuasion

Education

Cert CII or equivalent

Job description

Howden in the United Kingdom seeks an experienced insurance claims professional to manage cradle-to-grave claims for a diverse portfolio. You will contribute to excellent client service, review insurer decisions, and maintain regulatory compliance while developing relationships with insurers and clients.

The role is office-based with regular travel for training, events and meetings. You will be expected to stay current with market changes and contribute to team knowledge sharing.