Senior Claims Executive — Hybrid & Client-Focused

2136GB00 Howden UK Brokers Limited; Manchester; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

Howden is seeking a Claims Executive to join our Manchester team. The role focuses on managing commercial insurance claims from notification to settlement, delivering an excellent client experience and acting as a trusted adviser throughout the process.

You will collaborate with brokers, insurers, loss adjusters and legal representatives, handle complex or contentious claims, visit clients after significant losses, and negotiate favourable settlements while maintaining high professional

Qualifications

• Strong understanding of commercial insurance policies, coverage types and claims procedures (essential).
• Previous commercial claims experience within an insurance brokerage environment (essential).
• Strong client relationship management experience (essential).
• Understanding of insurance principles, market practice and relevant regulatory requirements.

Responsibilities

• Manage commercial insurance claims from notification through to settlement, including larger, more complex or contentious losses.
• Act as a trusted adviser to clients, providing guidance and support throughout the claims process while delivering a high-quality claims experience.
• Work closely with brokers, insurers, loss adjusters, legal representatives and other stakeholders to achieve timely and effective claim resolution.
• Visit clients following significant losses to investigate circumstances, gather information and help build robust claims submissions.
• Negotiate with insurers to secure the best possible settlement in line with policy coverage.
• Partner closely with a Claims Handler to deliver a seamless and efficient service to clients.
• Build strong working relationships with clients and colleagues, helping to support retention and strengthen our client proposition.

Skills

Analytical

Problem-solving

Decision-making

Communication

Negotiation

Stakeholder management

Customer focus

Independence

Prioritisation

Resilience

Empathy

Education

GCSE Maths & English

A Levels

CII qualifications

Job description

Howden is seeking a Claims Executive to join our Manchester team. The role focuses on managing commercial insurance claims from notification to settlement, delivering an excellent client experience and acting as a trusted adviser throughout the process.

You will collaborate with brokers, insurers, loss adjusters and legal representatives, handle complex or contentious claims, visit clients after significant losses, and negotiate favourable settlements while maintaining high professional