Private Patient Administrator

Practice Plus Group; North East; On-site; GBP 21,000 - 24,000; Part time

Benefits offered by this job

25 days annual leave

Bank holidays

Job summary

Practice Plus Group is seeking a Central Private Healthcare Administrator to support the Central Private Patient Contact Centre, handling online bookings, referrals and patient enquiries across our private healthcare network while collaborating across multiple hospital sites.

The role is 30 hours per week on a 12-month fixed-term maternity cover, reporting to the Private Patient Sales & Coordination Manager.

Qualifications

• Experience in a customer service or administrative role.
• Excellent verbal and written communication skills.
• Strong IT skills and the ability to learn new systems quickly.
• Good numeracy skills.
• Excellent organisational skills and the ability to work independently.
• A professional, empathetic and patient-focused approach.
• Ability to work effectively as part of a team.
• Experience within hospital, healthcare or patient-facing environment desirable.
• Knowledge of the private healthcare market desirable.

Responsibilities

• Managing administration associated with online bookings for self-pay and insured patients.
• Processing payments and maintaining accurate patient records.
• Responding to patient enquiries via telephone and email.
• Producing quotations using CRM systems and supporting private patient sales activity.
• Managing referral letters and associated documentation.
• Updating and maintaining patient information across CRM and PAS systems.
• Supporting private healthcare teams across multiple sites remotely.
• Delivering a professional, responsive and empathetic service to patients.
• Assisting with mailbox management and general administrative support activities.
• Working collaboratively with colleagues to continuously improve the patient experience and service efficiency.

Skills

Customer service

Administrative

Excellent communication

IT skills

Numeracy

Organisational skills

Team player

Healthcare environment experience

Tools

CRM systems

PAS systems

Job description

Are you an organised administrator with excellent customer service skills and a passion for delivering outstanding patient experiences? Join Practice Plus Group as a Central Private Healthcare Administrator on a 12-month fixed-term maternity cover contract and play a key role in supporting patients across our private healthcare services. This is an exciting opportunity to gain broad exposure to our private patient operations, working closely with teams across multiple hospital sites while helping patients access the care they need.

About The Role

As our Central Private Healthcare Administrator, you will support the smooth running of our Central Private Patient Contact Centre, providing high-quality administrative and customer service support across our private healthcare network. The role involves managing online bookings, processing referrals, handling patient enquiries and ensuring all information is managed accurately and efficiently. You will work closely with colleagues across multiple sites to deliver a seamless patient journey. This is a 30-hour per week, 12-month fixed-term maternity cover contract reporting to the Private Patient Sales & Coordination Manager.

What you'll be doing

As Our Central Private Healthcare Administrator, You Will Be

• Managing administration associated with online bookings for self-pay and insured patients.
• Processing payments and maintaining accurate patient records.
• Responding to patient enquiries via telephone and email.
• Producing quotations using CRM systems and supporting private patient sales activity.
• Managing referral letters and associated documentation.
• Updating and maintaining patient information across CRM and PAS systems.
• Supporting private healthcare teams across multiple sites remotely.
• Delivering a professional, responsive and empathetic service to patients.
• Assisting with mailbox management and general administrative support activities.
• Working collaboratively with colleagues to continuously improve the patient experience and service efficiency.

What we’ll look for in you

• Experience in a customer service or administrative role.
• Excellent verbal and written communication skills.
• Strong IT skills and the ability to learn new systems quickly.
• Good numeracy skills.
• Excellent organisational skills and the ability to work independently.
• A professional, empathetic and patient-focused approach.
• Ability to work effectively as part of a team.
• Experience within a hospital, healthcare or patient-facing environment desirable
• Knowledge of the private healthcare market - desirable

What You Can Expect In Return

• A full-time equivalent salary of £28,000
• Work 30 hours per week
• 12-month fixed term contract
• 25 days annual leave plus bank holidays.

Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the UK.