Private Patient Experience Coordinator

Chelwest; Greater London; On-site; GBP 34,000 - 37,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking an administrator for its Private Patients Unit. You will handle patient enquiries, provide price information, and manage bookings for private services at Chelsea & Westminster Private Patients Unit.

The role requires a calm, patient-centric approach, strong data handling skills, and flexibility across shift patterns, including evenings and weekends. Based at Chelsea site in London.

Qualifications

• Experience of working in a busy office environment.
• Excellent interpersonal and communication skills.
• Ability to handle enquiries with professionalism and confidentiality.

Responsibilities

• Be the first point of contact for patient enquiries and bookings for private services.
• Provide price information and convert enquiries to appointments.
• Use Cerner and Compucare to manage bookings and patient data.

Skills

Customer service

Communication

Office software

Education

NVQ Level 4 Customer Services

GCSEs

AAT Level 2

Tools

Cerner

Compucare

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking an administrator for its Private Patients Unit. You will handle patient enquiries, provide price information, and manage bookings for private services at Chelsea & Westminster Private Patients Unit.

The role requires a calm, patient-centric approach, strong data handling skills, and flexibility across shift patterns, including evenings and weekends. Based at Chelsea site in London.