Private Patient Concierge & Appointment Specialist

Spire Healthcare Group; Cambridge; Vor Ort; GBP 21.000 - 32.000; Vollzeit

Benefits dieser Stelle

35 days annual leave incl. bank hols

Employer/employee pension with flex退休

Spire for you discount platform

Private medical insurance

Life assurance

Free onsite car park

Zusammenfassung

Spire Cambridge Lea Hospital is seeking a proactive Private Patient Coordinator to be the first point of contact for self-pay and insured patients, guiding them from enquiry to treatment. You'll manage enquiries by telephone, email, and in person, provide clear information, quotes, book appointments, and coordinate payments, while building strong relationships with consultants and hospital teams.

This full-time, fixed schedule operates Monday to Friday with possible weekend work, offering a

Qualifikationen

• Experience in delivering customer-focused service.
• Ability to handle sensitive conversations with discretion.
• Comfortable working in a fast-paced healthcare environment.
• Ability to manage multiple priorities effectively.

Aufgaben

• Support patients with enquiries via telephone, email, and face-to-face interactions.
• Guide self-pay and private medical insurance patients through treatment options and pathways.
• Convert enquiries into appointments, diagnostics and admissions.
• Provide accurate quotations, book appointments, and process payments.
• Build strong relationships with consultants, medical secretaries and hospital colleagues.
• Support patients with financing options and informed decisions.

Kenntnisse

Customer service

Communication

Relationship building

Multitasking

Consultative approach

Systems literacy

Tools

CRM systems

Jobbeschreibung

Spire Cambridge Lea Hospital is seeking a proactive Private Patient Coordinator to be the first point of contact for self-pay and insured patients, guiding them from enquiry to treatment. You'll manage enquiries by telephone, email, and in person, provide clear information, quotes, book appointments, and coordinate payments, while building strong relationships with consultants and hospital teams.

This full-time, fixed schedule operates Monday to Friday with possible weekend work, offering a