Private Patient Coordinator: Self-Pay & Private Care

Spire Healthcare Group; City of Edinburgh; Sur place; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

35 days annual leave

Pension scheme

Private medical insurance

Employee discounts

On-site parking

Résumé du poste

Spire Edinburgh is seeking a proactive Private Patient Coordinator to join our team in Edinburgh Murrayfield. This role focuses on guiding self-pay patients through private pathways and working with consultants to deliver outstanding personalised care.

You will manage enquiries, support bookings, handle payments, and use CRM and pricing tools to meet KPIs while upholding Spire's values.

Qualifications

• Customer-centric approach with strong communication.
• Experience handling Self-Pay enquiries via phone and online.
• Ability to work to KPIs in a fast-paced private healthcare setting.

Responsabilités

• Manage Self-Pay and insurance enquiries from initial contact to booking.
• Convert warm leads into appointments and admissions.
• Support consultants with patient information and fee details.
• Take payments for planned diagnostics and treatments.
• Use CRM/Workflow tools to prioritise workload.

Connaissances

Customer centric

Face-to-face experience

Sensitive conversations

Strong communication

Team collaboration

KPI-driven

Outils

CRM system

Pricing systems

Workflow software

Description du poste

Spire Edinburgh is seeking a proactive Private Patient Coordinator to join our team in Edinburgh Murrayfield. This role focuses on guiding self-pay patients through private pathways and working with consultants to deliver outstanding personalised care.

You will manage enquiries, support bookings, handle payments, and use CRM and pricing tools to meet KPIs while upholding Spire's values.