Patient Administrator

Circle Health Group; Basingstoke; On-site; GBP 22,457 - 27,448; Part time

Benefits offered by this job

25 days holiday per year + bank hols

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Life insurance

Training & development opportunities

Wellbeing resources

Job summary

The Hampshire Clinic, part of Circle Health Group, is seeking a Patient Administrator to join the Administration department. This is a part‑time role at 37.5 hours per week with a flexible shift pattern including days, evenings and weekends.

Salary is £24,953.24 FTE per year, dependent on experience and qualifications. The role supports the patient journey, handles queries, mail, and bookings, and ensures adherence to health and safety policies.

Qualifications

• Maths and English GCSEs or equivalent.
• Proficient in using a PC and software systems.
• Experience in private healthcare administration is beneficial.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Follow best practice process maps to provide a professional and standard service to patients, visitors, consultants and staff.
• Handle all patient queries efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings by email.
• Maintain Health and Safety knowledge and implement measures for patients, relatives, visitors, staff and contractors.
• Complete mandatory training as required.

Skills

Maths GCSE

English GCSE

PC Proficiency

Healthcare admin experience

Education

GCSE equivalent qualifications

Job description

37.5 Hours & Permanent
Salary: £24,953.24 FTE per year (depending on level of experience, training and qualification)

The Hampshire Clinic is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in theAdministrationdepartment.

This is a part time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern including days, evenings, and weekends.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities
• and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.