Patient Administrator

Circle Health Group; Bath; On-site; GBP 23,638 - 28,891; Full time

Benefits offered by this job

25 days + bank holidays increasing to

Private Healthcare

Friends & Family Hospital Discounts

Family friendly policies

Life insurance

Staff engagement hub

Wellbeing resources

Training & development

and much more!

Job summary

Circle Health Group’s Bath Clinic is recruiting a Patient Administrator to join the Administration department. This full-time role is 37.5 hours per week and offers a permanent position with a salary around £26,265 per year, depending on experience and qualifications.

The role involves supporting the patient journey, handling mail and bookings, ensuring health and safety, and maintaining systems. Applicants should have Maths and English GCSEs (A–C) or equivalent, PC skills, and experience in

Qualifications

• Maths, English GCSE at grades A to C or equivalent

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure best practice process maps are followed to provide an efficient, professional service to patients, visitors, consultants and staff.
• Manage all incoming and outgoing mail and approve electronic bookings.
• Maintain knowledge of Health and Safety at Work Act and ensure appropriate measures are taken for patients, relatives, visitors, staff and contractors.

Skills

PC proficiency

Education

Maths & English GCSE A-C

Job description

Bath Clinic
37.5 Hours & Permanent
Salary: £26,265.00 per year (depending on level of experience, training and qualification)

Bath Clinic is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in theAdministrationdepartment.

This is a full time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

Contribute to the smooth running of the patient administrative process throughout the patient journey.

Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.

Ensure All patient queries are dealt with efficiently and professionally.

To manage all incoming and outgoing mail.

Approve electronic bookings received via the relevant system and update any booking received via email.

Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.

You comply with all relevant mandatory training.

Applicants should meet the following criteria:

Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence

Proficient in the use of a PC, including the use of software and systems

Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

25 days holiday per year + bank holidays, increasing to 30 days with service

Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions

Friends & Family Hospital Discounts

Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay

Non-contributory life insurance

Staff engagement hub with access to discounts and extensive rewards and voluntary benefits

Access to resources, tools and services to support your wellbeing

Employee recognition programmes

Industry leading training and development opportunities

and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work stylesand more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.