Patient Administrator

Circle Health Group Limited – Monthly; Lincoln; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Private pension

Private healthcare

Staff discounts

Wellbeing support

Job summary

Circle Health Group is recruiting a Patient Administrator for Lincoln Private Hospital to support the administration team. The role covers the patient journey, diary management for consultants, transcription of clinical documents, and preparation of letters and reports with accuracy.

The successful candidate will have Maths and English GCSEs at A–C, strong PC skills and prior private healthcare admin experience. This is a full-time, 37.5-hour-per-week position with varied shifts.

Qualifications

• Maths and English GCSEs at A–C or equivalent.
• Proficient with PC and basic software and systems.
• Previous administration experience in a private healthcare environment is beneficial.
• Excellent typing and transcription accuracy.

Responsibilities

• Contribute to the smooth running of the patient administrative process.
• Follow Circle Health Group best practice process maps for a standard service.
• Handle patient queries efficiently and professionally.
• Manage all inbound/outbound mail and approve electronic bookings.
• Provide diary management, clinic preparation and transcription of clinical documents.
• Type letters, reports and medical documentation with high accuracy.

Skills

Administration

Diary management

Transcription

Customer queries

Education

Maths GCSE A-C

English GCSE A-C

Tools

PC literacy

Job description

Patient Administrator Lincoln Private Hospital 37.5 Hours & Permanent Salary: £24,947.00 per year Lincoln Private Hospital is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Patient Administrator to join their team of staff in the Administration department. This is a full- time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern. Duties of this role include: Contribute to the smooth running of the patient administrative process throughout the patient journey. Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff. Ensure All patient queries are dealt with efficiently and professionally. To manage all incoming and outgoing mail. Approve electronic bookings received via the relevant system and update any booking received via email. Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors. You comply with all relevant mandatory training. Provide dedicated secretarial support to one or more consultants, including diary management, clinic preparation, and transcription of clinical correspondence. Type letters, reports, and medical documentation from audio dictation or handwritten notes with a high level of accuracy.

• Prepare and distribute clinic letters and follow-up documentation promptly to GPs, patients, and referrers.

Applicants should meet the following criteria: Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence Proficient in the use of a PC, including the use of software and systems Basic financial awareness Previous administration experience in a private healthcare environment would be beneficial. Salary & Benefits Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including: 25 days holiday per year + bank holidays, increasing to 30 days with service Private Pension Scheme Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions Friends & Family Hospital Discounts Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay Non-contributory life insurance Staff engagement hub with access to discounts and extensive rewards and voluntary benefits Access to resources, tools and services to support your wellbeing Employee recognition programmes Industry leading training and development opportunities …and much more! Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more. We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture. To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy At Circle Health Group, we believe healthcare should be personal, accessible and outstanding. As the UK’s largest private hospital group, with over 50 locations nationwide, Circle Health Group bring world-class consultants, cutting edge facilities, and care without the wait. Your health, your choice – we make it happen. We’re also passionate about out people. With private medical cover, flexible working hours, wellbeing support and career development opportunities, being just a few of the fantastic benefits on offer, we give our teams everything they need to thrive. Together, we’re shaping the future of healthcare