Private Outpatient Reception & Billing Coordinator

Imperial; Newport; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Career development

Flexible working

Wellbeing

Cycle to Work

Car lease schemes

Season ticket loan

Onsite leisure facilities

Job summary

Imperial College Healthcare NHS Trust's Lindo Wing is seeking a busy outpatient receptionist to support the private patient unit, set up outpatient clinics and welcome patients.

You will handle invoicing, billing on the day of investigations, and liaise with nursing staff and other departments to ensure smooth service.

The role requires excellent customer care, a professional approach and flexibility to cover 08:00–20:00, Monday to Friday.

Qualifications

• A-Levels or equivalent knowledge or experience including English Language and Maths with evidence of numeracy and literacy.
• 12-18 months of experience in a busy reception in a private unit.
• Knowledge of Cerner and Compucare; private healthcare experience preferred.

Responsibilities

• Act as focal point for enquiries in the Lindo Wing and liaise with the senior nurse and senior midwife on a daily basis to ensure the effective running of the service and arrange outpatient appointments as directed by the nursing staff.
• Report maintenance issues to the estates and hotel services departments.
• Assist with the management of the outpatient clinics in liaison with the nursing staff, including arranging further investigations and follow up appointments- inform patients of correct procedures.
• Maintain a neat and tidy personal appearance including the wearing of the uniform provided and Trust Identification.
• Redirect patient and departmental mail to the relevant destinations.
• With the team of Receptionists be responsible for all outpatient billing, Register patients on ICHIS and Compucare. Identify charges where applicable updating patient information, generating invoice and invoicing on day of investigations.
• Create outpatients invoices and receive payment for outpatient appointments after 5pm.

Skills

Customer care

Public interaction

Attention to detail

Education

A-Levels or equivalent

Tools

Cerner

Compucare

Job description

Imperial College Healthcare NHS Trust's Lindo Wing is seeking a busy outpatient receptionist to support the private patient unit, set up outpatient clinics and welcome patients.

You will handle invoicing, billing on the day of investigations, and liaise with nursing staff and other departments to ensure smooth service.

The role requires excellent customer care, a professional approach and flexibility to cover 08:00–20:00, Monday to Friday.