Outpatient Coordinator

Imperial; Newport; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Career development

Flexible working

Wellbeing

Cycle to Work

Car lease schemes

Season ticket loan

Onsite leisure facilities

Job summary

Imperial College Healthcare NHS Trust's Lindo Wing is seeking a busy outpatient receptionist to support the private patient unit, set up outpatient clinics and welcome patients.

You will handle invoicing, billing on the day of investigations, and liaise with nursing staff and other departments to ensure smooth service.

The role requires excellent customer care, a professional approach and flexibility to cover 08:00–20:00, Monday to Friday.

Qualifications

• A-Levels or equivalent knowledge or experience including English Language and Maths with evidence of numeracy and literacy.
• 12-18 months of experience in a busy reception in a private unit.
• Knowledge of Cerner and Compucare; private healthcare experience preferred.

Responsibilities

• Act as focal point for enquiries in the Lindo Wing and liaise with the senior nurse and senior midwife on a daily basis to ensure the effective running of the service and arrange outpatient appointments as directed by the nursing staff.
• Report maintenance issues to the estates and hotel services departments.
• Assist with the management of the outpatient clinics in liaison with the nursing staff, including arranging further investigations and follow up appointments- inform patients of correct procedures.
• Maintain a neat and tidy personal appearance including the wearing of the uniform provided and Trust Identification.
• Redirect patient and departmental mail to the relevant destinations.
• With the team of Receptionists be responsible for all outpatient billing, Register patients on ICHIS and Compucare. Identify charges where applicable updating patient information, generating invoice and invoicing on day of investigations.
• Create outpatients invoices and receive payment for outpatient appointments after 5pm.

Skills

Customer care

Public interaction

Attention to detail

Education

A-Levels or equivalent

Tools

Cerner

Compucare

Job description

Main area Imperial Private Healthcare Grade Band 3 Contract Fixed term: 12 months (End date 12/11/2027) Hours Full time - 37.5 hours per week Job ref 290-PHC-124

Site St Mary's Hospital Town London Salary £31,554 - £33,270 pa inclusive Salary period Yearly Closing 30/10/2026 23:59

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

The Lindo Wing is a busy and clinically diverse private patient unit and our outpatient/reception team provide support to approximately 2,000 patients per month. We additionally have a private patient presence at the Western Eye Hospital.

We have a well-established reception/administrative team who undertake the essential work necessary to underpin all clinical outpatient activity of private patients throughout the Trust.

The post holder will work as a member of the wider Lindo administrative team and their duties will involve setting up outpatient clinics, raising invoices, meeting with the public and professional staff from a wide variety of specialities and as such you will need to have a flexible and professional approach to your work. You will also work closely with the nursing team.

Exceptional customer care skills are essential. You will need to have attention to detail, a calm, positive and problem-solving approach. Previous experience in a busy healthcare setting would be an advantage.

You will need to be able to work effectively as part of a team as well as on your own initiative liaising with many other hospital departments and staff at Imperial College Healthcare Trust.
Our outpatient/reception offers a service from 08.00-20.00 Monday to Friday, and the team shares a rota to cover these hours with early, standard and late shifts.

Main duties of the job

• Act as the focal point for all enquiries in the Lindo Wing and liaise with the senior nurse and senior midwife on a daily basis to ensure the effective running of the service and arrangeoutpatient appointments as directed by the nursing staff.
• Report maintenance issues to the estates and hotel services departments.
• Assist with the management of the outpatient clinics in liaison with the nursing staff, including arranging further investigations and follow up appointments- inform patients of correct procedures.
• Maintain a neat and tidy personal appearance including the wearing of the uniform provided and Trust Identification.
• Redirect patient and departmental mail to the relevant destinations.
• With the team of Receptionists be responsible for all outpatient billing, Register patients on ICHIS and Compucare. Identify charges where applicable updating patient information, generating invoice and invoicing on day of investigations.
• Create outpatients invoices and receive payment for outpatient appointments after 5pm.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainability
Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan .

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

• A-Levels or equivalent knowledge or experience including English Language and Maths with evidence of numeracy and literacy.

Experience

• Previous experience (12-18 months) in a busy reception in a private unit.
• Experience of dealing with the public successfully.
• Knowledge of basic financial procedures
• Minimum of 1 year’s experience of invoice production in a healthcare environment.
• Knowledge of Cerner and Compucare. Previous healthcare experience preferably in a private setting

Skills/Knowledge/ Abilities

• Excellent customer care skills to suit working in a private sector.
• Able to use and develop a basic understanding of medical terminology

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).