Private Equity IT Application Support Analyst

Arc IT Recruitment Limited; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Arc IT Recruitment Limited is seeking an Application Support Analyst in London. You will join the IT Business Applications team, own running of key vendor platforms, fix issues, and support the business with ITIL processes and future AI and data platform initiatives.

You will handle 1st/2nd line support, coordinate with vendors and developers, manage incidents and changes in ServiceNow, and track performance and trends while keeping documentation current.

Qualifications

• 2-3 years in IT application support or 2nd line support
• ITIL Foundation certification is a bonus
• Experience with ServiceNow or similar ITSM tool
• Strong understanding of change management and the application lifecycle
• Ability to explain technical concepts to non-technical people
• Ability to juggle multiple priorities

Responsibilities

• Handle 1st and 2nd line support and fix incidents quickly
• Collaborate with vendors, development team and outsourced infrastructure
• Run incident, problem, change and release management per ITIL
• Manage tickets and workflows in ServiceNow
• Be the go-to person for application questions and escalations
• Track SLAs and root causes of issues and implement fixes
• Report on application performance, incident trends, and release schedules
• Keep documentation and knowledge base up-to-date

Skills

ITIL knowledge

Troubleshooting

Communication

Prioritization

Problem management

Incident management

Education

ITIL Foundation certification

Tools

ServiceNow

Job description

Arc IT Recruitment Limited is seeking an Application Support Analyst in London. You will join the IT Business Applications team, own running of key vendor platforms, fix issues, and support the business with ITIL processes and future AI and data platform initiatives.

You will handle 1st/2nd line support, coordinate with vendors and developers, manage incidents and changes in ServiceNow, and track performance and trends while keeping documentation current.