Application Support Analyst Banking

Arc IT Recruitment Limited; Greater London; Hybrid; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Hybrid working policy

Work with fintech platforms

Growth opportunities

Job summary

Arc IT Recruitment Limited and a leading private equity business in London are seeking an Application Support Analyst Banking. You will own the running of key vendor platforms, fix issues quickly, and act as the go-to for business questions. The role blends hands-on support with ITIL processes and close business collaboration, with a roadmap including AI tooling and a new data platform.

Hybrid working; London location; salary £40-48k. Location: London.

Qualifications

• 2–3 years in IT application support or 2nd line support
• Experience in financial services
• ITIL Foundation or equivalent knowledge
• Familiar with ITSM tools and change management

Responsibilities

• Handle 1st and 2nd line support and resolve incidents quickly
• Coordinate with vendors, development team and outsourced provider
• Run incident, problem, change and release management in line with ITIL
• Manage tickets in ServiceNow
• Be the go-to person for application questions and escalations
• Track SLAs and root cause fixes
• Report on performance, incident trends and release schedules
• Keep documentation up to date

Skills

ITIL

Incident management

Application support

Financial services

Vendor coordination

Tools

ServiceNow

Job description

Application Support Analyst Banking

London, City

£40 - 48k

Leading and ever-growing private equity business is seeking a new Business Application Support Analyst role based in London.

The role

You'll sit in the IT Business Applications team and work hand in hand with the Applications Business Manager for private equity. Day to day, you'll own the running of a set of well-known vendor platforms, which means keeping them working, fixing what breaks and being the person the business comes to when something isn't right.

It's a good mix of hands-on support, ITIL process and working closely with the business. There's also a real roadmap ahead, including AI tools and a new data platform, so you won't just be keeping the lights on.

What you'll be doing

• Handling 1st and 2nd line support and getting incidents fixed quickly
• Working through issues with vendors, the development team and the outsourced infrastructure provider
• Running incident, problem, change and release management in line with ITIL
• Managing tickets and workflows in ServiceNow
• Being the go-to person for application questions and escalations
• Tracking SLAs, getting to the root cause of repeat issues and putting proper fixes in place
• Reporting on application performance, incident trends and release schedules
• Keeping documentation and the knowledge base current

What you'll need

• At least 2 - 3 years in IT application support, 2nd line support or release management
• Financial services experience
• A good grasp of ITIL (Foundation certification is a bonus)
• Experience with ServiceNow or a similar ITSM tool
• A solid understanding of change management and the application lifecycle
• Strong troubleshooting skills and the ability to explain things clearly to non-technical people
• Comfort juggling several priorities at once

Nice to have

• Financial services experience, ideally private equity, asset management or fund admin
• Hands-on time with any of the applications above
• Some knowledge of CRM systems or cloud (Azure or AWS)

What's on offer

• A role in a growing private markets business, backed by a well-established global group
• Hands-on exposure to leading fintech platforms, plus the AI and data work coming up
• Hybrid working policy
• The opportunity to progress within a growth market

Location: London