Private Client Manager

Bicester Village; Bicester; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Career development opportunities

Benefits focused on wellbeing

Diverse and inclusive culture

Job summary

Bicester Village is seeking a Private Client Manager to support the leadership of the Private Client Services strategy, drive operational excellence, and enhance member engagement. You will manage relationships with high-value clients while ensuring a consistently elevated and discreet client experience.

The ideal candidate has experience in luxury hospitality or premium retail, strong operational management skills, and exceptional communication abilities. A commitment to confidentiality and professionalism is crucial for this role.

Qualifications

• Experience in luxury hospitality, private client services or premium retail.
• Strong programme and operational management skills, with attention to detail.
• Exceptional interpersonal and communication skills.

Responsibilities

• Support the Private Clients Director in delivering the Private Office strategy.
• Oversee day-to-day Private Office operations.
• Drive member acquisition and retention to strengthen engagement.
• Manage relationships with UHNWI and VICs.
• Lead planning and delivery of clientelling programmes.

Skills

Experience in luxury hospitality

Strong programme and operational management skills

Exceptional interpersonal and communication skills

High levels of discretion and professionalism

Experience managing VIC or UHNW client relationships

Strong organisational skills

Commercial awareness of luxury consumer behavior

Confident working cross-functionally

Job description

We are extraordinary people creating extraordinary experiences. #ExtraordinaryTogether

Part of The Bicester Collection, Bicester Village doesn't do ordinary. Set in the heart of rural Oxfordshire, well connected across the UK, our open-air, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.

The Retail team is hiring a Private Client Manager.

The role

As Private Client Manager, you will support the leadership and delivery of the Private Client Services strategy, driving operational excellence, enhancing member engagement and ensuring a consistently elevated and discreet client experience across all touchpoints.

Location

Bicester Village, Office-Based role

What you'll be doing

A few of the key responsibilities in this role:

• Support the Private Clients Director in delivering the Private Office strategy and objectives
• Oversee day-to-day Private Office operations, ensuring smooth execution and high service standards
• Drive member acquisition and retention to strengthen engagement with high-value clients
• Manage relationships with UHNWI and VICs as a trusted point of contact
• Lead planning and delivery of clientelling programmes, events and bespoke activations
• Collaborate cross-functionally with retail, marketing and hospitality to deliver integrated experiences
• Maintain and enhance operational processes, service standards and frameworks
• Produce reporting and insights to support decision-making and strategy

What we're looking for

We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring:

• Experience in luxury hospitality, private client services or premium retail
• Strong programme and operational management skills, with attention to detail and execution
• Exceptional interpersonal and communication skills, building trust with high-value clients
• High levels of discretion, professionalism and confidentiality
• Experience managing VIC or UHNW client relationships
• Strong organisational skills, managing multiple priorities in a fast-paced environment
• Commercial awareness of luxury consumer behaviour and expectations
• Confident working cross-functionally with senior stakeholders

What we offer

A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing

Our commitment

We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.

Bicester Village exists to be experienced in the real world. To be actual, not virtual. To be lived.

We'll never stop evolving. Are you ready for the challenge?

#ExtraordinaryTogether