Personal Shopper

Bicester Village; Cherwell District; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Life assurance

Private medical cover

Discounted shopping portal

Employee assistance programme

Yoga classes

Job summary

A leading luxury shopping destination in the United Kingdom seeks a Personal Shopper to deliver exemplary service and build lasting relationships with clients. The successful candidate will have significant experience in luxury retail and personal shopping, along with a keen eye for fashion trends. In return, the company offers a competitive salary and a comprehensive benefits package aimed at promoting well-being and social interactions among employees, all within an inclusive and innovative work culture.

Qualifications

• Strong background in luxury retail with extensive experience.
• Passion for delivering exceptional customer service.
• Ability to build and maintain client relationships.
• Thorough knowledge of current international fashion trends and designers.

Responsibilities

• Deliver personal recommendations based on client profiles.
• Develop and nurture a personal shopping client base.
• Organize VIP visits and events.
• Understand client needs to increase spending.

Skills

Luxury retail brand experience

Personal Shopping or stylist experience

Understanding of fashion trends

Customer relationship management

Job description

As part of our successful team of Personal Shoppers you will deliver “an above and beyond” bespoke experience to each guest.

You will deliver high quality customer service to all clients and continually seek to expand your client list, whilst partnering with brands to assist in increasing their sales.

This is a wonderful opportunity for a Personal Shopper or Stylist who would like to offer their existing and new clients a truly 5 star experience with offerings from over 160 brands.

What you will be doing

The key responsibilities of this role will include some or all the following:

• Deliver an exceptional service using individual customer profiles to provide personal recommendations
• Bring and develop your own Personal Shopping client base by nurturing existing clients and introduce new clients
• Participate in and organise VIP visits both in the Village and offsite if required
• Find ways to build loyal client relationships and increase client spend by understanding their needs and up-selling

What makes you special

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

• A strong background and level of experience working for a luxury retail brand
• Previous Personal Shopping or stylist experience is essential
• A genuine interest in delivering “an above and beyond” level of service
• Thorough knowledge of current international fashion trends, designers, products and a good sense of what styles suit clients

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 12 Villages in Europe, China and USA as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Why we’re exceptional

The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you’ll receive a generous salary and we’ll also reward you through our Feel Good Programme which offers the following benefits:

• Lifestyle - Our Lifestyle benefits include life assurance, income protection, pension, leisure travel insurance, an electric car scheme, a discounted shopping portal, discounts across our Villages, a referral bonus and season ticket loans.
• Physical - Our Physical health benefits include private medical cover, virtual doctor support, dental insurance, health screening, a cycle-to-work scheme, eye care and flu vaccinations.
• Mental – Our Mental health benefits include access to professionals as well as support from trained mental health 'first aiders' from across the business, an employee assistance programme and free access to Headspace and Thrive, two of the most well respected mental well-being apps.
• Social - Our social programme is designed to help us connect and, most importantly, have fun! Benefits include yoga classes, summer parties, outdoor team activities, time away from the office to enjoy special occasions such as birthdays, getting married, moving house and, of course, taking a well-deserved break.

Come and live your story with us

At The Bicester Collection, we are focused on attracting and retaining the best talent. We believe in fostering an open culture, which supports our people to thrive and creates a sense of belonging. Working at the Bicester Collection means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.