Private Client Concierge – Vintage & Antique Jewellery

Wave Antiques; Greater London; Presencial; GBP 30.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus tied to company performance

Staff jewellery borrowing 4 days ayear

Ongoing gem identification training

Collaborative culture

Descripción de la vacante

Wave Antiques in Hatton Garden is seeking a Private Client Manager to deliver a premium showroom experience, guiding clients through discovery, selection and purchase of vintage and antique jewellery.

You will host 30–60 minute appointments, maintain CRM records, respond warmly across channels, and contribute to growth with a consultative, education-led approach. Some Saturdays required; evenings possible; training provided.

Formación

• Experience in high-end client service and advisory roles.
• Ability to advise clients in a consultative, non-pushy manner.
• Strong communication skills and professional presentation.
• Organised approach to client records and appointments.

Responsabilidades

• Host in-person showroom appointments in Hatton Garden with a warm, memorable experience.
• Guide clients through choices with confidence and care; educate without overwhelming.
• Understand client needs across occasions and categories, including vintage jewellery.
• Present pieces with provenance, design history and care information.
• Maintain CRM records, respond to inquiries across channels promptly and warmly.

Conocimientos

High-end client service

Consultative selling

Excellent communication

Organised & detail-oriented

Discretion & brand protection

Passion for jewellery & gemstones

CRM experience

Herramientas

Endear CRM

Descripción del empleo

Wave Antiques in Hatton Garden is seeking a Private Client Manager to deliver a premium showroom experience, guiding clients through discovery, selection and purchase of vintage and antique jewellery.

You will host 30–60 minute appointments, maintain CRM records, respond warmly across channels, and contribute to growth with a consultative, education-led approach. Some Saturdays required; evenings possible; training provided.