Luxury Jewellery Sales Consultant – Bespoke Experience

Highcross Shopping Centre; Leicester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

40 hours per week

Annual leave 20 days + public holidays

Employee discount

Birthday leave

Referral scheme

Perkbox benefits

Job summary

Highcross Shopping Centre is seeking a Luxury Jewellery Sales Consultant to join the boutique team. Based in our showroom, you will deliver exceptional client experiences, guiding bespoke design journeys and building lasting relationships through trust and personalised service.

You will consult with clients, maintain product knowledge, and use CRM to manage orders while contributing to visual merchandising and showroom standards.

Qualifications

• 1–2 years of experience in premium or luxury retail
• Gemology or luxury product training (e.g., GIA, JAA) is highly regarded
• Outstanding written and verbal communication skills
• Experience handling phone, video, and in-person consultations
• Willing to travel to support other stores within the region

Responsibilities

• Conduct client consultations and bespoke design journeys
• Provide a seamless luxury customer experience from welcome to post-sale
• Achieve monthly sales targets with a consultative approach
• Maintain knowledge of collections, materials and craftsmanship
• Use CRM to process and track bespoke orders and inquiries
• Represent the brand with professionalism and uphold showroom standards
• Collaborate with store teams on fulfilment and visual merchandising

Skills

Premium luxury retail experience

Strong sales track record

Excellent communication skills

Phone/video/face-to-face consultations

Self-motivated team player

Education

Gemology or luxury product training (GIA, JAA)

Tools

CRM systems

Visual merchandising

Job description

Highcross Shopping Centre is seeking a Luxury Jewellery Sales Consultant to join the boutique team. Based in our showroom, you will deliver exceptional client experiences, guiding bespoke design journeys and building lasting relationships through trust and personalised service.

You will consult with clients, maintain product knowledge, and use CRM to manage orders while contributing to visual merchandising and showroom standards.