Private Administrator/Receptionist Senior

Harmonia Careers; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading health service provider in the UK is seeking a Private Department Administrator & Senior Support to welcome patients, manage communications, and support administrative tasks. The role involves overseeing the Private Admin Team and ensuring departmental efficiency. The ideal candidate will possess strong communication skills and the ability to multitask effectively. The company offers competitive salaries, flexible working arrangements, and opportunities for career development.

Benefits

Career development opportunities

Professional training

Flexible working arrangements

Comprehensive benefits package

Qualifications

• Clear and concise communicator.
• Ability to multitask and adapt priorities.

Responsibilities

• Manage inbound calls and patient communication efficiently.
• Process new private referrals and send reports within deadlines.
• Support team leadership and ensure departmental efficiency.

Skills

Communication

Multitasking

Initiative

Job description

Job Title: Private Department Administrator & Senior Support

You will be the face and voice of Vita Health Group, acting as an extension of the firm’s brand and core values. The purpose of this role is to welcome patients to the clinic, support them through their treatment, undertake all administrative tasks, and support our Private Department.

You will be responsible for taking inbound calls from patients and clients, ensuring these are answered within KPIs, managing and processing new private referrals, and sending reports to third-party referrers within strict time frames.

This role requires a clear, concise communicator with the ability to use initiative to multitask and adapt priorities as needed. As the senior team member, you will support the Private Administration Manager by overseeing the day-to-day activities of the Private Admin Team and be the first point of escalation for additional tasks to ensure the smooth running of our Private Department.

Key Responsibilities

• Manage inbound calls and patient communication efficiently.
• Process new private referrals and send reports within deadlines.
• Support team leadership and ensure departmental efficiency.

About Vita Health Group

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. Now part of Spire Healthcare Group plc, we have been providing physical and mental health services for over 30 years. We partner with the NHS, engage with insurers, and collaborate with major UK companies to support workforce health and provide physiotherapy services to private customers.

Our mission is Making People Better. We invest in our staff through career development opportunities, professional training, secondments, mentoring, apprenticeships, and events across clinical disciplines. We offer a competitive salary, flexible working arrangements, and a comprehensive benefits package available at our careers page.

Equality, Diversity & Inclusion

Vita Health Group is committed to being an equal opportunities employer, promoting diversity, and supporting wellbeing. We encourage applications from all candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy/maternity. For more information, see our commitment to EDI.

If you require adjustments during the application or interview process, please contact [e-mail]. All applicants must be legally entitled to work in the UK, and positions are subject to a DBS check.

All application data will be stored securely in the UK and destroyed after six months if unsuccessful. We reserve the right to close the vacancy once sufficient applications are received.