Prison Operations & Gate Support Officer

Ministry of Justice; Birmingham; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

25 days annual leave

9 days bank, public and privilege hols

Level 2 apprenticeship in customer 1

Civil Service pension scheme

Season ticket loans

Retail discounts

Employee Assistance Programme

Cycle to Work scheme

Job summary

Ministry of Justice in the West Midlands is seeking an Operational Support Grade to help run a busy prison, performing patrol, gate duties, deliveries, visitor supervision, and CCTV monitoring.

You will work shifts and nights for a 37-hour week with a 20% unsocial hours allowance included; salary reflects location (non-London) at £30,491 per year, with other bands for London locations as listed. The role includes annual leave, bank holidays, and a Level 2 apprenticeship in customer service.

Qualifications

• The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Responsibilities

• gate/portal duties: ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios
• control room: operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported
• visits: book visits; identify and process visitors on their arrival, escort them if required
• censors/correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence
• night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for
• reception: assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x-ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage
• prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement
• food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle
• driving duties: transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office
• phone calls: monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors
• procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents

Job description

Ministry of Justice in the West Midlands is seeking an Operational Support Grade to help run a busy prison, performing patrol, gate duties, deliveries, visitor supervision, and CCTV monitoring.

You will work shifts and nights for a 37-hour week with a 20% unsocial hours allowance included; salary reflects location (non-London) at £30,491 per year, with other bands for London locations as listed. The role includes annual leave, bank holidays, and a Level 2 apprenticeship in customer service.