Prison Mailroom & Records Administrator

Sodexo; West Calder; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discount

24/7 employee assistance programme

Job summary

Sodexo Government is seeking a Mailroom Operative to join the team at HMP Addiewell. The role focuses on managing incoming and outgoing mail, ensuring secure and policy-compliant processing, and supporting a multi-tasked team handling correspondence for staff, prisoners and families.

You will work Mon-Fri 08:00-16:00 with some flexibility, and must be willing to undergo Disclosure Scotland Level 2 Enhanced checks.

Qualifications

• We are looking for someone who is organised, reliable and able to work effectively in a busy and structured environment.
• You will ideally have: strong organisational skills and excellent attention to detail; good written and verbal communication; ability to prioritise workloads and meet deadlines; basic IT skills (Word, Excel, Outlook); professional and customer-focused approach; ability to work independently while contributing to a team; good problem-solving and confidentiality.

Responsibilities

• Managing all incoming and outgoing correspondence and ensuring it reaches the relevant department.
• Recording and processing special and recorded delivery items.
• Responding to internal and external queries relating to mail in a professional and timely manner.
• Maintaining accurate records and internal databases relating to correspondence.
• Ensuring all mail processes are carried out in accordance with current policies, procedures and guidelines.
• Liaising with employees, prisoner family members, Royal Mail and other external parties in a polite, confident and professional manner.
• Managing and maintaining Mail Room stock through established procurement processes.
• Maintaining strict confidentiality at all times.
• Providing administrative cover and support to other areas of the team when required.
• Undertaking other duties that contribute to the effective operation of the establishment.

Skills

Organisational skills

Attention to detail

Communication skills

Prioritisation

Customer-focused

Independent worker

Team player

Problem-solving

Flexibility

Confidentiality

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Sodexo Government is seeking a Mailroom Operative to join the team at HMP Addiewell. The role focuses on managing incoming and outgoing mail, ensuring secure and policy-compliant processing, and supporting a multi-tasked team handling correspondence for staff, prisoners and families.

You will work Mon-Fri 08:00-16:00 with some flexibility, and must be willing to undergo Disclosure Scotland Level 2 Enhanced checks.