Mailroom Operative

Sodexo; West Calder; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discount

24/7 employee assistance programme

Job summary

Sodexo Government is seeking a Mailroom Operative to join the team at HMP Addiewell. The role focuses on managing incoming and outgoing mail, ensuring secure and policy-compliant processing, and supporting a multi-tasked team handling correspondence for staff, prisoners and families.

You will work Mon-Fri 08:00-16:00 with some flexibility, and must be willing to undergo Disclosure Scotland Level 2 Enhanced checks.

Qualifications

• We are looking for someone who is organised, reliable and able to work effectively in a busy and structured environment.
• You will ideally have: strong organisational skills and excellent attention to detail; good written and verbal communication; ability to prioritise workloads and meet deadlines; basic IT skills (Word, Excel, Outlook); professional and customer-focused approach; ability to work independently while contributing to a team; good problem-solving and confidentiality.

Responsibilities

• Managing all incoming and outgoing correspondence and ensuring it reaches the relevant department.
• Recording and processing special and recorded delivery items.
• Responding to internal and external queries relating to mail in a professional and timely manner.
• Maintaining accurate records and internal databases relating to correspondence.
• Ensuring all mail processes are carried out in accordance with current policies, procedures and guidelines.
• Liaising with employees, prisoner family members, Royal Mail and other external parties in a polite, confident and professional manner.
• Managing and maintaining Mail Room stock through established procurement processes.
• Maintaining strict confidentiality at all times.
• Providing administrative cover and support to other areas of the team when required.
• Undertaking other duties that contribute to the effective operation of the establishment.

Skills

Organisational skills

Attention to detail

Communication skills

Prioritisation

Customer-focused

Independent worker

Team player

Problem-solving

Flexibility

Confidentiality

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Location: HMP Addiewell - Mail Room / Property Store

£26,227.05 per annum

Monday-Friday (08:00-16:00 some flexibility available)

HMP Addiewell is a high security establishment focused on helping individuals change the direction of their lives.We prioritise addressing offending behaviour through targeted programmes and close work with professionals, while providing education, training and employment opportunities that build practical skills. We also work with community partners to support positive futures after release.

About the Role

Sodexo Government is looking for a MailroomOperativeto join the team at HMP Addiewell.

This is an important administrative role responsible for managing correspondence entering and leaving the establishment, ensuring that mail is processed accurately, securely and in line with all relevant policies, procedures and operational requirements.

You will be part of a multi-tasked team, providing an efficient and professional service to colleagues, prisoners, their families, external organisations and other stakeholders.

Key Responsibilities

As a Prison Correspondence Administrator, your responsibilities will include:

• Managing all incoming and outgoing correspondence and ensuring it reaches the relevant department.
• Recording and processing special and recorded delivery items.
• Responding to internal and external queries relating to mail in a professional and timely manner.
• Maintaining accurate records and internal databases relating to correspondence.
• Ensuring all mail processes are carried out in accordance with current policies, procedures and guidelines.
• Liaising with employees, prisoner family members, Royal Mail and other external parties in a polite, confident and professional manner.
• Managing and maintaining Mail Room stock through established procurement processes.
• Maintaining strict confidentiality at all times.
• Providing administrative cover and support to other areas of the team when required.
• Undertaking other duties that contribute to the effective operation of the establishment.

What We're Looking For

We are looking for someone who is organised, reliable and able to work effectively in a busy and structured environment.

You will ideally have:

• Strong organisational skills and excellent attention to detail.
• Good written and verbal communication skills.
• The ability to prioritise workloads and meet deadlines.
• Basic IT skills, including Microsoft Word, Excel and Outlook.
• A professional and customer-focused approach.
• The ability to work independently while also contributing positively to a wider team.
• Good problem-solving skills and the ability to deal confidently with queries.
• Flexibility and adaptability when priorities, procedures or workloads change.
• The ability to maintain confidentiality and follow strict policies and procedures.

Please note: The successful candidate must be willing to undergo Disclosure Scotland Level 2 Enhanced

Why Join Us?

Working with Sodexo is more than a job; it's a chance to be part of something greater.

You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.

In addition, we offer20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity.We're an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.We recognise that we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.