Mailroom Operative

Sodexo; Addiewell; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Sodexo retirement plan

Brand discounts (1,900+ brands)

Gym discount

Employee assistance programme

Job summary

Sodexo is recruiting a Mailroom Operator at HMP Addiewell. You will manage mail flow, records and delivery items, ensuring secure processing in line with policies.

The role requires strong organisation, attention to detail, and professional communication with colleagues, prisoners and external partners. The team supports multiple departments with flexible hours.

Qualifications

• Organised and reliable in a busy environment
• Excellent written and verbal communication
• Ability to prioritise workloads and meet deadlines
• Basic IT skills: Word, Excel and Outlook
• Professional, customer-focused approach
• Work independently and as part of a team
• Good problem-solving skills and adaptability
• Discretion and ability to maintain confidentiality
• Willingness to undergo Disclosure Scotland Level 2 Enhanced

Responsibilities

• Manage all incoming and outgoing mail and route to relevant department
• Record and handle special/recorded delivery items
• Respond to queries related to mail in a timely manner
• Maintain records and internal databases for correspondence
• Ensure mail processes comply with policies and guidelines
• Liaise with staff, visitors, and external parties professionally
• Maintain Mail Room stock and procurement processes
• Maintain confidentiality at all times
• Provide admin cover to other team areas as needed
• Undertake other duties to support establishment operations

Skills

Organisational skills

Attention to detail

Written communication

Verbal communication

Workload prioritisation

Problem solving

Confidentiality

Independent working

Teamwork

Flexibility

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

The following content displays a map of the jobs location - Addiewell

Location: HMP Addiewell – Mail Room / Property Store

£26,227.05 per annum

Monday-Friday (08:00-16:00 some flexibility available)

HMP Addiewell is a high‑security establishment focused on helping individuals change the direction of their lives.We prioritise addressing offending behaviour through targeted programmes and close work with professionals, while providing education, training and employment opportunities that build practical skills. We also work with community partners to support positive futures after release.

About the Role

Sodexo Government is looking for a MailroomOperative to join the team at HMP Addiewell.

This is an important administrative role responsible for managing correspondence entering and leaving the establishment, ensuring that mail is processed accurately, securely and in line with all relevant policies, procedures and operational requirements.

You will be part of a multi-tasked team, providing an efficient and professional service to colleagues, prisoners, their families, external organisations and other stakeholders.

Key Responsibilities

As a Prison Correspondence Administrator, your responsibilities will include:

• Managing all incoming and outgoing correspondence and ensuring it reaches the relevant department.
• Recording and processing special and recorded delivery items.
• Responding to internal and external queries relating to mail in a professional and timely manner.
• Maintaining accurate records and internal databases relating to correspondence.
• Ensuring all mail processes are carried out in accordance with current policies, procedures and guidelines.
• Liaising with employees, prisoner family members, Royal Mail and other external parties in a polite, confident and professional manner.
• Managing and maintaining Mail Room stock through established procurement processes.
• Maintaining strict confidentiality at all times.
• Providing administrative cover and support to other areas of the team when required.
• Undertaking other duties that contribute to the effective operation of the establishment.

What We're Looking For

We are looking for someone who is organised, reliable and able to work effectively in a busy and structured environment.

You will ideally have:

• Strong organisational skills and excellent attention to detail.
• Good written and verbal communication skills.
• The ability to prioritise workloads and meet deadlines.
• Basic IT skills, including Microsoft Word, Excel and Outlook.
• A professional and customer-focused approach.
• The ability to work independently while also contributing positively to a wider team.
• Good problem-solving skills and the ability to deal confidently with queries.
• Flexibility and adaptability when priorities, procedures or workloads change.
• The ability to maintain confidentiality and follow strict policies and procedures.

Please note: The successful candidate must be willing to undergo Disclosure Scotland Level 2 Enhanced

Why Join Us?

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We’re all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity.We’re an inclusive workplace, we believe in equal opportunities, and we celebrate diversity.We’re an inclusive workplace, we believe in equal opportunities, and we celebrate diversity.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.