Principal Tech Support Lead — Cloud & API Incidents
Elite Technology
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Benefits offered by this job
Job summary
Elite Technology seeks a Principal Technical Support Analyst to lead a Tier 2 team for our cloud, API, and platform support. You will diagnose complex issues, partner with Engineering and Product, and ensure fast, accurate resolutions for senior customer stakeholders.
This is a hybrid role based in the UK time zone (GMT/BST) with opportunities to influence incident response and AI‑driven triage. You will guide a team of experts, drive playbooks, and own end‑to‑end incident resolution, while
Job description
Elite Technology seeks a Principal Technical Support Analyst to lead a Tier 2 team for our cloud, API, and platform support. You will diagnose complex issues, partner with Engineering and Product, and ensure fast, accurate resolutions for senior customer stakeholders.
This is a hybrid role based in the UK time zone (GMT/BST) with opportunities to influence incident response and AI‑driven triage. You will guide a team of experts, drive playbooks, and own end‑to‑end incident resolution, while
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