Principal Full-Stack Engineer - Lead Tech & Incidents

Burendo; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

25 days Annual Leave (plus bank holid​

Monthly Wellness Allowance

Annual Learning and Development Allow​

Matched Employer Contributed Pension (

Life assurance (4x salary)

Employee Assistance Programme

Enhanced Family Leave

Enhanced company sick pay

Salary sacrifice benefits (EV Scheme,

Job summary

Burendo is seeking an experienced Principal Full Stack Engineer to lead L2/L3 support across diverse applications and ecosystems. You will drive best practices, mentor engineers, and act as the technical authority while collaborating with stakeholders to deliver high-quality service.

The role emphasizes leadership, cloud proficiency (AWS/Azure), and a pragmatic delivery approach within a managed service environment, including on-call responsibilities and client relationship management.

Qualifications

• Knowledge of Java, Python, Node.js, or C#.
• Hands-on cloud architecture experience with AWS or Azure.
• Experience with infrastructure-as-code tools such as Terraform.
• Understanding of ITIL practices.
• Recent experience leading engineering teams.

Responsibilities

• Act as the highest technical escalation point within a managed service function.
• Set and maintain engineering standards across teams within the service.
• Lead the management and resolution of complex L2/L3 incidents.
• Lead root cause analysis and post-incident investigations for major incidents.
• Own service onboarding from a technical readiness perspective.
• Participate in an on-call rota, including out-of-hours incident response.
• Mentor and support the development of engineers at all experience levels.
• Work with service delivery colleagues to manage client relationships.

Skills

Java

Python

Node.js

C#

AWS

Azure

Leadership

ITIL

Tools

Terraform

React.js

PostgreSQL

Job description

Burendo is seeking an experienced Principal Full Stack Engineer to lead L2/L3 support across diverse applications and ecosystems. You will drive best practices, mentor engineers, and act as the technical authority while collaborating with stakeholders to deliver high-quality service.

The role emphasizes leadership, cloud proficiency (AWS/Azure), and a pragmatic delivery approach within a managed service environment, including on-call responsibilities and client relationship management.